JohnMcClane
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Posts posted by JohnMcClane
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https://deal.ig.com/wtp/ still won't open for me.
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2 hours ago, David30b said:
Hi The account is functioning on Mobile APP John AND PROVIDING CORRECT UP TO DATE PRICES FOR US SHARES
I can verify this by my account on Hargreaves Lansdown
- but IG support not answering the phone at the time of post - most unusual.
V surprised not reported by anyone else.
Mobile now working for me too. I also managed to launch prorealtime but it won't show my open trades. Mobile does. I wonder why the trading platform on website isn't working though.
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31 minutes ago, jlz said:
Hi these are all the services that will have access to your account.
Have you tried the mobile app?
Yes, it's "unavailable". IG is killing me today, they need to fix this..
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I have an open trade running and I can't open trading platform. The new platform won't launch. Old platform wants me to verify my information and takes me around nowhere. I tried to launch prorealtime but it won't launch either. I don't know what to do.
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It only displays the IG logo in the center of the screen but won't open the trading platform when I click on "open platform".
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1
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It's back to normal.
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Nope, I had 5 orders pending, had to cancel. Also US Dollar Basket doesn't work for me anymore, something changed in them.
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I have the same problem.
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4 hours ago, CharlotteIG said:
With Spread betting forward contracts we recycle the epic used for spreadbet, whereas for cfd it's a new epic every contract which is why this happens.
This is why you see historical data on spread betting (shows previous contracts) but with CFD you don't.
How come I did see historical data on this graph prior to Friday and now I don't see anymore?
My other pairs are also broken now. (EURUSD, USDCFH, all others, commodities, indices, etc). They're all reset to 5 min charts with all indicators gone. When I try to fix it and add my indicators and switch it back to daily charts, it goes back to a reset to 5 min charts with all indicators gone.
Again, US dollar basket CFD always included historical data, that's why I opened a CFD account after trading it in demo and I have also traded it live until Friday when the historical data is suddenly gone.
Yes I realize it says "Forward" on US Dollar Basket now. It didn't say that before, it was US Dollar Basket, US Dollar Basket Mini and so forth.
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On 11/01/2020 at 12:53, Caseynotes said:
Hi, sometimes this happens if it's the first time you've opened the chart, there is not the historic data loaded, it seems to right it's self fairly quickly, maybe try a platform restart.
Not the first time, I've traded it before. Somehow it's not correcting itself since Friday
I closed the graph by clicking [x] and reopened it, then even refreshed the page to no avail..
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Looks like it's in "zoom" since yesterday, the graph bars look giant and I can only fit 4 bars on weekly chart on my screen just like in the picture I uploaded and it doesn't change, so I can't look at the weekly trend and can't see moving averages (also a problem when I switch to daily chart). Is it broken and how can it be fixed?
_20200111_12_26.thumb.png.a607b7bb7a824ed7945cda3b01f48487.png)
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That's the one I'm using, I uninstalled mine and installed again using the link from the site. Still, everytime I try to login using my IG username/password, it crashes/shuts off.
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Hi,
I recently opened a demo account with IG and although I prefer to use the web platform, I wanted to check the prices and my open demo trades on my android phone and downloaded the IG Trading Android App from the Playstore. However, when I enter my login and password, the application stops working. Doesn't login or anything, it just quits. Is there a better version to download from here?
_20200111_12_26.png.e7e822d990cb8fb445b367d73c9919cd.png)
I can't open trading platform
in IG Technical Support - Platform and App Help
Posted
Thanks, it helped. Looks like I have a Chrome problem and not an IG one as the new platform worked just fine on firefox just now. It's the chrome that needs fixing, thanks a lot.