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mancunian

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Everything posted by mancunian

  1. 10.3 only appears to load a limited amount of data (approx 5 hours or so) on all time frames up to 5 minutes (e.g. tick 1 minute 3 minutes etc) This means that once the market has been open maybe 4 or 5 hours all inidcators which refer to the start of the day or previous days do not work or disappear. eg open of the day or close yesterday This does not happen with 10.2 and didnt with 10.1 and appears to be a major bug/limitation. You can select the oprion on charts to load more units so data and inidcators are plotted but they are wrong. Anybody else noticed this?
  2. The following 4 spreads are wrong on DFBs Auto Trader Grp PLC Hikma Pharmas PLC Hiscox Ltd John Wood Grp PLC They are all FTSE100 shares and so the IG spread should be 0.001 not 0.0025.Please fix asap.Thank you in advance.
  3. The spread on GVC PLC is wrongIt is still FTSE100 shares and so the IG spread should be 0.001 not 0.0025.Please fix asap.Thank you in advance.
  4. The IG Paddy Power Betfair PLC and Just Eat PLC spreads are wrongThey are both still FTSE100 shares and so the IG spread should be 0.001 not 0.0025.Please fix asap.Thank you in advance.
  5. PRT 10.1 is running OK today. Thanks as always for your help Will.
  6. Will thanks as always for your help. For technical reasons I wont bore you with at my end I can only use 10.1 at the moment and so I cannot test other versions. I understand that code changes etc will not happen re 10.1 but your have been a wizard at getting basic running problems resolved previously. If somebody at your end could just observe the open for any FTSE100 share DFB on 10.1 tomorrow morning and see if your team also experience a time lag at the open I would be most grateful. Thank you
  7. A new significant time lag has recently appeared on PRT 10.1 over the past week or so. When a DFB share opens on the LSE then PRT is not plotting the price until 14 seconds later. This is a huge time lag and I guess is due a server issue at IT Finance's end as I have watched this every day for years, nothing has changed at my end and the lag is usually only a second or so. Please resolve asap. Thanks in advance.
  8. Guys, I spot these quite often and it is usually after a FTSE100 re shuffle. To clarify I am referring to the IG spread only and not the market spread. It is easiest to see this when the market is closed as then there is no market spread and just the IG spread. IG spreads for FTSE100 shares DFB are 0.001 and James and the IG team are usually very quick to rectify these. Thanks James
  9. The IG spread on Rightmove PLC DFB is wrongIt recently became a FTSE100 share and so the IG spread should be 0.001 not 0.0025.Please fix asap.Thank you in advance.
  10. Tesco PLC company name is wrong on PRT DFB spread betting. It says Tes Co PLC which makes it hard to look up and is confusing. This was fixed yesterday on your main platform but is still broken on PRT. Please fix today thank you.
  11. The IG spread on Melrose Industries PLC DFB is wrongIt recently became a FTSE100 share and so the IG spread should be 0.001 not 0.0025.Please fix asap.Thank you in advance.
  12. Today all major UK shares (I checked all FTSE100) incorrectly had pre 8 am plots appear at approximately 7.59 am on PRT v 10.1 spread betting charts. Note the time on my computer is spot on as it was synchronised at 7.58 am These plots are obviously wrong as the values are spurious and the main market does not open until 8 am. I have seen this occasionally before on one or two FTSE100 shares but never all at once. Many people will not have spotted this unless they are super vigilent. Coupled with fact that shares did not correctly open at 8am yesterday I guess there is something wrong with how PRT is being launched at IT Finance end of things. Hopefully this can be resolved soon.
  13. Will thanks for checking - I always appreciate your support thank you.
  14. PRT v 10.1 did not load any price data for me on spread betting UK shares this morning at the 8 am open. Was it just me or did others have this problem? I noticed the date was wrong on my machine but not sure this would have caused the problem.
  15. The IG spread on Paddy Power Betfair PLC DFB is wrong It is a FTSE100 share and so the IG spread should be 0.001 not 0.0025. Please fix asap. Thank you in advance.
  16. The IG spreads on GKN PLC DFB, SKY PLC DFB and Evraz PLC DFB are wrong and have been for several days. They are FTSE100 shares and so the IG spread should be 0.001 not 0.0025. Please fix asap. Thank you in advance.
  17. Will top marks well done for resolving this. I am very grateful - you have saved me a huge amount of work (weeks) at my end. Any idea what caused this and when the final close down date for 10.1 is please so I can plan ahead and be fully prepared?
  18. Will thank you for your assistance with this matter it is very much appreciated.
  19. 24 hours later and PRT 10.1 is still broken. If we could just have a date it will be back up and running please that would be greatly appreciated thank you.
  20. Tancredi, yes I totally agree. The support staff at IG are very helpful and professional but in this instance I feel a lack of urgency as the problem is with 10.1 and not 10.3. IG had approx 10,000 people using PRT 3 years ago and so a significant number must still use 10.1 The correct way to get people to migrate is via announcements with plenty of notice and running systems in parallel rather than just not fixing when the old when breaks. I pay IG to use 10.1 and so it is only fair that when it stops working it is fixed with some urgency. I trade multiple times per week and for reasons I wont bore you with cannot upgrade to 10.3 without huge inconvenience. This means unless 10.1 is fixed I am unable to trade with IG for many weeks. IG are good with their own platform issues but not so good with PRT issues and a broken platform is urgent. Come on IG sort it out please.
  21. PRT is broken this morning. All of my watchlists are empty which normally contain FTSE100 shares for spread betting. Also instead of automatically loading my favourite share charts saved from my last sessions (FTSE100 uk shares) it loads up the same EUR/USD chart multiple times in error. Also I cannot look up any shares using the search function. However PRT does remember the fonts, layout style of the charts etc from my last session. All was working fine yesterday on Sunday at 10 am UK time but not this morning at 8 am on Monday. Please fix urgently today. Thank you.
  22. The spread on Evraz PLC DFB is wrong and has been for at least two days and probably for weeks since it recently joined the FTSE100 It is now a FTSE100 share and so the IG spread should be 0.001 not 0.0025. Please fix asap. Thank you in advance.
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