[CANNOT CLOSE POSITION]

46 minutes ago, MikeBamber said:

Both through the web platform and ProRealTime... I cannot close out an open position on US500... IG are you going to refund any money lost because of your techincal error?

This has happened in the past and they have refused to pay for the losses. If it’s a small amount don’t even bother, if it’s above 10k + get a lawyer. 

[Has IG platform crashed?]

Time to file lawsuits for the loss

[Call to close trade on loss ?]

Why is that I am able to open my volatility index options puts/calls but I cannot close it on  next day when market opened ?

it says call to contact support.

I gave them call 15 min before the US market (open) but still no response . I tried calling multiple times No response , when the market opened I was at -200 loss and I still couldn’t close my positions, it still says call to close ? 
and I m hitting-460 loss now still no one is picking my call. 
I emailed them still no response.

something is not right here