[Platform failure]

it **** up again now.some of my psoitions went missing.

[Platform failure]

15 minutes ago, Caseynotes said:

Hi, first email the helpdesk explaining your circumstances eg day, time, positions affected, actions taken or unable to take etc.

If you are not satisfied with IG's response you are then entitled to fill out a formal compliant to IG (see the Contact Us, linked at the bottom of all IG's web pages, for details).

If you are still not satisfied you can escalate the complaint to the FCA (contact details linked on the Contact Us page)

Does IG usually refund the whole loss? or refuse to refund?

[Can’t see open position]

Just now, MaxwellBond said:

maybe i just tried calling SAXO.. and they arent answering either.. ive been number 1 in queue for 10 minutes.

is there an international trading platform out there that has customer service?

i'm not sure. Just closed my trades. thanks to ig have made a loss of $6500.

[Can’t see open position]

Just now, MaxwellBond said:

if they dont come out with a serious apology and fix the issues and guarantee security - im afraid ill have to go to other platform - its just too shaky ground -  we have enough to worry about without dealing with a dodgy trading company that doesnt answer phones and has Constant system issues..

I'm new to IG and trading. Should i close my trade and claim the loss from iG? 

[CANNOT CLOSE POSITION]

12 hours ago, barry7376 said:

Absolutely !!!! Everytime there's high demand.  Happened to me on 9th March'20, when markets collapsed and all PIs tried to login, issued continued on the 10th March and days after. THEY ARENT SPENDING ENOUGH ON IT INFRASTRUCTURE. They gloat how great its been for them lately with extra commission, staff bonuses and new clients signing up but their IT system cant cope!

- READ THEIR RNS #IGG $IGG.

Did they fully refund your losses?

[Can’t see open position]

11 minutes ago, Winnie said:

It's too late. I can see positions now but already miss the trading hour after 4pm in Australia market.  FXXX. Sxx!!!!

 

11 minutes ago, thecrappest said:

Exactly the same issues I had.

 

14 minutes ago, MaxwellBond said:

THAT OUTAGE PERIOD HAS COST ME MONEY..

STILL I DONT SEE OPEN POSITIONS ONLY NEW TRADES THAT PROBABLY WONT EXECUTE AN THE TIME FOR THAT TRADE PASSED DURING THE OUTAGE

 

 

9 minutes ago, Winnie said:

Althought can see now already too late. 2 Hk Shares couldn't amend closing position and 1 Australia shares cannot sell becux after 4pm trading time . Compensate my money or go ASIC sue you

what are we supposed to do now?  close the positions at a big loss and file claim or wait? this is frustrating. we shouldnt be going through this. We should tell we will contact media as well as sue them. They defintetly wouldnt want bad  publicity.

[Refund of money lost due to platform failure?]

14 hours ago, MikeBamber said:

IG have just agreed to refund my loss. 

Good on them, that was the right thing to do.

Did they refund all your losses or just partially?

[Refund of money lost due to platform failure?]

14 hours ago, CharlotteIG said:

 

 

 

 

 

 

 

 

Thank you for your posts and apologies for the platform issues. 

You can check the progress here: https://status.ig.com/

If you could not get into the platform and have trades that were impacted please let us know via email so we can look into this for you. 

Please only call us if you need to close a positions. 

Apologies again from IG. 

Its visible now, with massive losses, I'm to close my positions at a loss ? would you guys pay me back? i have sent an email but havnt got a reply yet. tried calling the Australian number but it hangs up on me. your customer service needs to be improved big time.

[Can’t see open position]

10 minutes ago, MaxwellBond said:

LAUGHABLE I CALLED THAT AUSTRALIAN NUMBER AND IT HANG UP ON ME. DOESN'T EVEN ANSWER

 

samehere. Will IG refund us our lost money?

[Can’t see open position]

6 minutes ago, MaxwellBond said:

SAME THE NUMBER OF ISSUES WITH IG IS HIGHLY CONCERNING - SHOULD WE GO TO THE AUTHORITIES.

THEY ARE IMPACTING US FINANCIALLY WHEN WE CAN SEE OPEN POSITIONS OR TRADE.. PLUS THE PHONE LINE HASNT BEEN ANSWERED IN OVER A WEEK. ???????????/

 

APPALLING

we should consider that and also contactoing media, if IG doesn't refund us for all our losses. 

[Refund of money lost due to platform failure?]

14 hours ago, CharlotteIG said:

 

 

 

 

 

 

 

 

Thank you for your posts and apologies for the platform issues. 

You can check the progress here: https://status.ig.com/

If you could not get into the platform and have trades that were impacted please let us know via email so we can look into this for you. 

Please only call us if you need to close a positions. 

Apologies again from IG. 

System crashed, cnt see my open trades, and I'm on a loss of $7000 and counting. been trying to close my position,  but cnt see my trades. Want to open some trades, but afraid that I wont be able to see my trades. this is very frustrating.

[Can’t see open position]

here, been trying to close my position,  but cnt see my open  trades.

[CANNOT CLOSE POSITION]

how long does this usually last?

[Has IG platform crashed?]

how long does thisusually last?

[CANNOT CLOSE POSITION]

has this happened i the past?

 

[CANNOT CLOSE POSITION]

The phone doesnt even ring

[CANNOT CLOSE POSITION]

Same here, this si so stupid,couldnt close my position, loss  was at300then, cnt even login now. whats happening.

[Has IG platform crashed?]

Have not been able to deal for the past 30mins,and cnt even log in now;

[Paper statements]

1 hour ago, Fletch said:

Generally, no. Statements are sent via email. Even if you could convince them to send you paper-based statements, it would almost certainly be charged as an additional service.

so do they send and post at all?

[Paper statements]

Does IG post paper statements/letters ?