[US Markets All sessions]

Why when adjusting a trade am i getting a Markets not availble online error? when i just placed the trade about an hour ago and now wish to alter it. the market is open,. and its an all sessions trade.

[orders rejected - no one answers phone, no msg service, no online help THIS IS RIDICULOUS]

Im trying to place open orders and constantly getting a rejected order message ive tried various stocks and no difference.

Is this share trading platform falling to pieces? ive spent about 6 hours on hold the last 3 weeks and still no one picks up the phone its useless.

B

[System crash]

On 22/05/2020 at 21:26, CharlotteIG said:

These issues did occur yesterday and this morning. The reason for the comment was to let you know we're going to investigate every case. If you send across details of what happened during our error we're happy to look into it. Unfortunately I'm not able to look into your accounts so can't assist with these queries. 

Our phone line queues are very high at the moment but we have all client facing staff available for calls and some working overtime to get through all of the queries. 

Please be patient with us, we will get back to everyone as soon as possible. 

Not good enough u are losing us all money with your poor service

[System crash]

15 hours ago, CharlotteIG said:

Thank you for your posts and apologies for the platform issues. 

You can check the progress here: https://status.ig.com/

If you've had trades that were impacted but are now closed please tell us which ones at helpdesk.uk@ig.com. We will look into helping traders if the issue was caused due to our error. 

Please only call us if you need to close a positions. 

Apologies again from IG. 

this loose little comment is pathetic on one post and not sent out in a mainstream communication to everyone.

constant issues - what the hell is going on we need answers  - simple sorry isnt good enough..

[Second outrage in 24 hrs]

16 minutes ago, Djruk said:

It really is unacceptable. I’ve been trading with IG for 4-5 years and experienced various outages and frustrations with the stability of the platform, typically at the most inconvenient of times. However, these outages in the last 24 hours are serious. Calling to deal doesn’t help when market volatile. 

absolutely agree...

[Can’t see open position]

2 minutes ago, Areyousure said:

i'm not sure. Just closed my trades. thanks to ig have made a loss of $6500.

they have just deleted the phone number re help and support section of the website..

 

[Can’t see open position]

3 minutes ago, Areyousure said:

I'm new to IG and trading. Should i close my trade and claim the loss from iG? 

maybe i just tried calling SAXO.. and they arent answering either.. ive been number 1 in queue for 10 minutes.

is there an international trading platform out there that has customer service?

[Can’t see open position]

8 minutes ago, Areyousure said:

 

 

 

what are we supposed to do now?  close the positions at a big loss and file claim or wait? this is frustrating. we shouldnt be going through this. We should tell we will contact media as well as sue them. They defintetly wouldnt want bad  publicity.

if they dont come out with a serious apology and fix the issues and guarantee security - im afraid ill have to go to other platform - its just too shaky ground -  we have enough to worry about without dealing with a dodgy trading company that doesnt answer phones and has Constant system issues..

[Can’t see open position]

THAT OUTAGE PERIOD HAS COST ME MONEY..

STILL I DONT SEE OPEN POSITIONS ONLY NEW TRADES THAT PROBABLY WONT EXECUTE AN THE TIME FOR THAT TRADE PASSED DURING THE OUTAGE

 

[Can’t see open position]

Just now, MaxwellBond said:

MY IG is NOT OPERATIONAL !!!!

[Can’t see open position]

[Can’t see open position]

THIS IS IG STATEMENT - THATS A GREAT HELP - NOT - TRY ANSWERING YOUR PHONES..Intermittent issues with viewing positions on platform

 

 

Update - We are continuing to investigate this issue.
May 22, 05:25 UTC

Investigating - We are currently aware of an intermittent issue where positions are not appearing on the platform. This is being investigated by our Incident team at the highest priority. If you need to place a trade or edit a position, please contact us at 0800 409 6789 (UK), 1800 601 734 (AU), +65 6390 5118 (SG) or +27 10 344 0053 (ZA)
May 22, 05:20 UTC

[Can’t see open position]

1 minute ago, Caseynotes said:

https://status.ig.com/

LAUGHABLE I CALLED THAT AUSTRALIAN NUMBER AND IT HANG UP ON ME. DOESN'T EVEN ANSWER

 

[Can’t see open position]

1 minute ago, Eugenekk said:

useless support from IG. I have raised my issues to them but they simply sent me a standardised reply.

U GOT A REPLY????? WOW I GET NOTHING.. CONSIDER YOURSELF LUCKY - POST THE RESPONSE U GOT HERE

 

[Can’t see open position]

1 minute ago, dmedin said:

Fking hell.  I am really considering switching broker now.

IG come across as a bunch of arrogant f*ks who couldn't care less about their client's money.

AGREED

[Can’t see open position]

Just now, Grande said:

Me too having the same issue. Highly unstable platform and 0 support. Our monies is at risk. Can we cliam from IG for our losses? Better start looking for another broker. Saxo capital customer support is way much better than IG. 

WHATS A TRADE COST AT SAXO?

 

[Can’t see open position]

2 minutes ago, saritasingh said:

How can we rely on such a platform where we can't reach out to customer support? Our money seems to be in risk.

HAS ANYONE SPOKEN TO CUSTOMER SERVICE IN THE LAST WEEK!!

 

[Can’t see open position]

9 minutes ago, pravid17 said:

I am Not able to see open positions. The customer hotline is also not working. 

What is the issue. Rectify ASAP. 

SAME THE NUMBER OF ISSUES WITH IG IS HIGHLY CONCERNING - SHOULD WE GO TO THE AUTHORITIES.

THEY ARE IMPACTING US FINANCIALLY WHEN WE CAN SEE OPEN POSITIONS OR TRADE.. PLUS THE PHONE LINE HASNT BEEN ANSWERED IN OVER A WEEK. ???????????/

 

APPALLING

[System Errors, No support, what is going on?]

11 minutes ago, Caseynotes said:

I thought you got that sorted over a year ago when IG said your combination of intermittent malfunctions was unique and could not do anything as the problem was likely at your end. I remember JamesIG organising customer services to call to reiterate but you hadn't updated a change in contact details so they couldn't get through and gave up.

 

This is not sorted and happening on my account now.. PLUS ZERO SUPPORT FROM IG - ZERO ANSWERING PHONES - THAT IS THE MAJOR CONCERN - THAT THEY DONT MONITOR THE COMMUNITY OR SUPPORT FAULTS IN THEIR SYSTEM PREVENTING US FROM TRADING EFFICIENTLY.

[System Errors, No support, what is going on?]

HI Everyone,

 

Ive noted some system errors, re the ability to login when site admin/maintenance is done (very communication about it), un-contactable phone support (been on wait to speak to someone today 3 times for 40 mins and no one answers, and now i have an order that will not clear when i try to delete it.

Is this platform going all downhill? Should we all run for the hills,, or is IG going to give us some customer support?

 

B

[Total Account Value]

Looks like the balances on most peoples accounts are out. mine too..

Could it be the planned maintenance.. Even said they shouldnt be playing with peoples account values during maintenance, that could cause all sorts of issues and stress for different types of people.

Keep our data accurate please IG - even during maintenance.

 

B