[Anyone else had stop loss orders (GTC) deleted overnight ?]

It seems all my stop orders got deleted and they were all good till cancel orders.

I am wondering if anyone else have seen this issue on the IG platform ? 

[How do I setup a stop loss / take profit?]

exactly the same issue here. Free platforms like 212 offers this and I was really surprised its not here ! I also notice the issue with some shares having the option and others not. 

All my stop losses I setup yesterday with good till cancelled got simply deleted overnight !! Great. No warning whatsoever. 

The meaning of good till cancelled is it will not get deleted at the end of day right ?

[Has commission rates changed suddenly ?]

Just now, Caseynotes said:

no worries, you're welcome. the customer support has been an issue since the UK lockdown started and there should have been some kind of provision put in place to aid the situation by now but hasn't happened, though when there's a major outage they are bound to be swamped regardless. 

Understand peak usage probably caused the outage. However I haven't seen any communication from IG about it  and I read this has happened many times in the past.

Is that the way this company operates ? I wonder if its too much to expect any proper communication from management about what happened or how it will be fixed..

[Has commission rates changed suddenly ?]

29 minutes ago, Caseynotes said:

Hi, see below the pic from your first link. If you made zero, 1 or 2 trades in the previous month the commission is £10. If you made 3 or more trades in the previous month there is no commission.

As you are new you would have made zero trades in the previous month so then the £10 charge applies.

Explained in greater depth in the 'Notes' section at the bottom of the page.

Thanks, that's helpful. I obviously didn't see that first. 

Community seems way better than their support !

[Has commission rates changed suddenly ?]

I am new to IG and I traded for the first time this week. First time ever I have seen a platform totally crashing mid day and on a busy day like Thursday this week !. Even worse the total lack of any communication from the broker about what happened.

On top of that the rates clearly  advertised on the website are  https://www.ig.com/uk/investments/share-dealing/costs-fees

3+ trades for US free, for UK £3

I noticed I was charged £10 for each trade. I assumed this was another technical issues given the lack of communication. 

Except now, I am being told the rates are as below - i.e. £10 or $15 are for every trade. No mention of 2+ trades being free for US or £3 for UK any more. This link is nowhere to be seen on the website when you sign up. 

https://www.ig.com/uk/help-and-support/spread-betting-and-cfds/fees-and-charges/what-are-igs-shares-cfd-product-details

Anyone else seeing this or know whats going on here ?

Support takes days to respond but I need to know before I trade further.

[System Errors, No support, what is going on?]

Being charges £10 each for 10 trades now, not what it says on the web site - not sure if its worth investing further here or whats going on 

At least offer a chat or swift email response WFH 

Edited 1 hour ago by Gemba

[NOTHING WORKING]

Sorry, something went wrong.

 

All Down !

[System Errors, No support, what is going on?]

Being charges £10 each for 10 trades now, not what it says on the web site - not sure if its worth investing further here or whats going on 

At least offer a chat or swift email response WFH