[IG smartphone APP]

Thank you, I've now managed it.

My Samsung needed me to verify biometrics in Samsung Pass before IG app would recognise it.

Confirmation that you were successfully using it on an Android device was the key to make sure I found a way.

Many thanks indeed for taking time out to reply.

[IG to offer Professional charting included in package?]

COMPLAINT PROCEDURE

Any reason to feel dissatisfied with any aspect of our service, in the first instance contact IG's client services team (email helpdesk.uk@ig.com)

If IG's client services team is unable to resolve the matter, refer it as a complaint to IG's compliance department (compliance@ig.com).

Set out complaint clearly.

IG's compliance department will do review of the complaint.

A full written response can take anything up to eight weeks of receiving the complaint (presumably to allow the legal profession time to respond)

 

[** Urgent: Dubious Tesla pricing **]

1 minute ago, Caseynotes said:

yes, false spikes do occur on broker platforms and especially so on the demo but as said only very rarely affect actual live accounts.

PRT is available on IG though they are also associated with the chart build firm IT-Finance (as are many other brokers).

Yes I saw your comments previously, which I noted. However, I do not agree that it is acceptable for a company like IG and it's aspirations see https://www.iggroup.com/about-us/who-we-are/our-purpose-and-values

It is also not 'cutiing edge like other competitors.

Sooner or later this late of Leadership in charting will become a 'tipping point'. It is merely a finance issue (i.e. management decision making flaw), which I believe they have got wrong. IG's global marketplace simply won't accept it for much longer, despite benign tolerance in home market. I reply merely to give some more credence to the idea. I have no particular wish to challenge your views, which are fine as they are.

I have paid for several hundred pounds with IG in the past of Prorealtime when I wasn't regualrly in the market or using an IG competitor as my main trading platform, yet had over £100k deposited with IG. Not good custoemr service - disrecpectful I'd call it. IG has to work harder. As a company with almost £3billion Market Cap it is simply 'poor performance' masking as something else. Stuart Wheeler, IG's founder, financier and political benefactor, 1935-2020, who died this year aged 85, was a spread betting pioneer. I just can't believe he'd be happy with the knowledge state of IG's customer services, and charting anomalies (whatever hollow excuses and denials are likely to follow)

https://www.ft.com/content/a54be868-232a-45d9-a545-6b7091e5d0ea
 

 

[IG to offer Professional charting included in package?]

SEE ALSO

 

[IG to offer Professional charting included in package?]

SEE ALSO

 

[IG to offer Professional charting included in package?]

Mispricing on charts? REGUALR OCCURENCE (see recent TSLA mispricing) plus other ''Limits' not functioning in recent IG Forum posts.

 

Weekly chart ICDU. Is this data to be deemed RELIABLE?

iShares S&P 500 Consumer Discretionary UCITS ETF USD

(ABOVE: Weekly chart ICDU)

 

(BELOW: 4HR CHART IEDI)

iShares Evolved U.S. Discretionary Spending

[** Urgent: Dubious Tesla pricing **]

18 hours ago, MarcBergh said:

Dear community members,

I thought it only prudent to make other members aware of a few rather questionable & significant price drops that occurred on IG’s Tesla stock back on 17 & 19 August (pre-split).  

There may have been other examples of this occurrence on Tesla, or indeed other surging technology stocks, although the below examples are the ones I noticed & reported to IG.

The screen grab examples mentioned below are attached fyi.

1.      Monday 17/08- 9AM open. Price range showing a 17,649.50  point (11.80%) drop in price, which clearly didn't happen in the market. This price drop is also omitted from later versions of IG's Tesla screen, as can be seen on the previously mentioned 19 August screengrab, when looking at the 4 hour time frame window, there's no price drop to 14,8970?   

2.      Wednesday 19/08- As per the above example, another sharp and large movement down in price, again at the 9am open, see blue arrow. I unfortunately didn't highlight the candle to get the specifics, but looks in the region of ~5k points between highest/lowest. 

Both these price drops weren’t evident on my TradingView screen where I get a direct pre-market price feed from NASDAQ. Furthermore, both price drops were then omitted from IG’s screens soon after they occurred. Rather mysterious.

I wrote to IG asking for an explanation on these price drops, and the omission, where staff from Trading Services told me they were due to a “display error”, and that “The developers are currently working on the project however we don't have a date yet of when a fix will be available. We will inform you once the developers have discovered a solution.”

To be frank, I found these answers given by IG to be both inadequate & unacceptable. This is especially so given the fact these massive price drops didn’t actually happen in the market (NASDAQ), and were omitted by IG soon after they took place.   

As I stated in the below mail trail with IG, clearly if you were long Tesla you would have been stopped out unfairly, even with a very flexible stop order, potentially causing considerable financial loss.

Given the potential severity of the issue at hand, I would have thought this would be dealt with professionally & expeditiously by IG, which it hasn’t. Clearly this very skewed pricing wouldn’t fill IG customers with confidence going forward.

I still haven’t been given an update on the developer fix for these “display errors”….

Thoughts welcome, mail trail below with attachments.

Kind regards,

Marc.  

 

** Urgent: Tesla pricing **

 

 

 

 

 

<marcbergh@gmail.com>	Wed, 19 Aug, 15:30
to IG

"Hi all, 

 

For the past few days, namely on 17 August & today 19 August, there have been two very large downward price movements in Tesla's stock price at the 9am UK pre-market open. Said price movements then disappear when refreshing the IG screen a few minutes later.

 

I captured both via screen grab, with today's also including the above omission example when refreshing the screen. 

 

Please find attached 3 .JPG files:

 

1.   "IG Tesla Pricing- 19 August (spike down)"- as the file name suggests, the sharp and large movement down in price this morning at the 9am open, see blue arrow. I unfortunately didn't highlight the candle to get the specifics, but looks in the region of ~5k points between highest/lowest. 

2. "IG Tesla Pricing- 19 August (no spike down)"- the above large downward price movement has clearly disappeared from the screen, no trace of a candle wick at all?

3.  "IG Tesla Pricing- 17 August (spike down)"- similar example here on Monday 17/08- price range showing a 17,649.50 (11.80%) drop in price, which clearly didn't happen. This price drop is also omitted from later versions of IG's Tesla screen, as can be seen on the previously mentioned 19 August screengrab, when looking at the 4 hour time frame window, there's no price drop to 14,8970?

 

These questionable price drops look like a possible flash crash of sorts, although I get a direct feed from NASDAQ into my trading screen on TradingView where I manage my risk, and none of the aforementioned price drops are evident. 

 

Perhaps I have missed something here, but please provide an explanation as to how these prices were generated, and why they were later omitted. Clearly if you were long Tesla you would have been stopped out unfairly, even with a very flexible stop order. I'm wanting to trade Tesla going forward but this is not filling me with confidence. 

 

In case you need it, my account ID *****

 

I look forward to your reply.

 

Kind regards,

Marc. "

 

The following day, I then received the below reply from Michael Ye in Trading Services... 

 

Re:** Urgent: Tesla pricing ** - INC0465098 

 

 

Inbox

x

 

 

 

helpdesk.uk@ig.com	20 Aug 2020, 04:30 (13 days ago)
to me

"Dear Mark,

Thanks for your detailed email.

Sorry to hear about your issues with our charts. This is a known issue and our developers are currently looking into this at high priority.

Trades are executed based on the market price, chart is indicative only and in this case a display error.

Case reference: INC0465098

If you have any further queries, please do not hesitate to contact us. Alternatively, we've recently launched our new Help & Support site which gives you answers from our huge knowledge-base, online community, and education hub.

Regards,"

Michael Ye
Trading Services

IG

 

To which I replied the following.... 

20 Aug 2020, 11:33 (13 days ago)
to IG

"Hi Michael,

 

Thanks for your response. 

 

Trades may be executed based on the market price, but as you well know, risk is modelled, including stop losses, based on volatility/price action of the underlying asset. IG prices shown on the chart therefore directly impact this risk modelling, even if they are indicative. 

 

It could therefore be viewed as unacceptable market practice, for an FCA registered company, on more than one occasion, to have such a massive spread/gap between the prevailing market price & what IG screens are showing. It's highly probable that these "display errors" would directly and negatively impact any customers financially who are long a stock, in this case Tesla. 

 

Please provide an ETA for when your developers will have fixed said "display errors", and what controls are being put in place at IG to ensure this doesn't happen again. 

 

Kind regards,

Marc.  "

 

I then received the below reply from Anton Liebenberg in trading services.... 

 

Re: ** Urgent: Tesla pricing ** - INC0465098 / OTCPT-5728

 

 

Inbox

x

 

 

 

helpdesk.uk@ig.com	Thu, 20 Aug, 16:20 (13 days ago)
to me

 

 

"Dear Marc, Thanks for your email. The developers are currently working on the project however we don't have a date yet of when a fix will be available. We will inform you once the developers have discovered a solution. If you have any further queries, please do not hesitate to contact us." Regards, Anton Liebenberg Trading Services IG

 

I have found this a lot with IG charts.

Should they offer Trading View or ProRealTime included in the IG trading platform package?

I'd certainly have much more confidence in trading and investing via IG if it did! Am I alone? I sincerely doubt it, there must be hundreds, thousands similarly affected, like you, and myself.

A simple case in point (there are hundreds and hundreds of these....)

ICDU

iShares S&P 500 Consumer Discretionary UCITS ETF USD

[YET ANOTHER FAILLED PROFIT TRIGGER]

Very interested in IG's response.....

[IG smartphone APP]

Any feedback from IG on FINERGERPRINT LOGIN for app?

[IG smartphone APP]

A millennial in my household (Gen-Z to be accurate)'s suggestion....he has just opened an IG smart portfolio (Growth) along with some of his siblings....

Actually some of IG's competitors offer it already including AJBell Youinvest, and FinTech apps like First Direct, ...and anything selling into the Millennial marketplace.

[IG smartphone APP]

Could IG please enable FINERGERPRINT LOGIN for their smartphone app?

[False alerts]

11 minutes ago, dmedin said:

Peregrin Took!  It's a conspiracy! 

A conspiracy? A massive disappointment, waste of time and poor service by so-called market leader.

If I had a better choice I would use it, and so would you, I imagine?

[False alerts]

2 hours ago, BigDeal said:

Signals, indicators, TA  are, on the whole, a waste of time, whatever source you use.   They provide a justification to trade in the eyes of the person using them but you will be caught out too many times to make them worthwhile. The brokers love them because, as I've said many times before, they create business for them.  It's a bit like going to a casino where the house will happily show you the last 30 numbers which have come up on the roulette wheel and punters will think they can see this amazing pattern emerging, but of course it isn't.

 

 

 

Thanks for your feedback. As a retail investor and trader I can't watch every market all the time. An Alert gives me a heads up as to a particular setup e.g. 50MA/200MA crossover or when MACD crosses zeroline...My bone with IG is that even when one wishes to use Alerts the information is either inaccurate or untimely despite correct setup/settings.

[One position been closed automatically without reason]

Why are there no responses from TECH SUPPORT? This seems extremely unprofessional behaviour by IG.com

Should this be reported to the FCA or does IG feel 'above' the Financial Conduit Authority?

[False alerts]

IG.com ALERTS produce INACCURATE alerts which I describe as 'false' signals.

It either delays the Alerts signal (despite set as 'immediately' and 'every time') or even misses the signal (fails to report).

This negates 80% of the avlue of the IG trading platform.

The stock answer of  use ProReal Time tech is a denial of this issue.

How good is ProReal timefor ALERTS?

I previously used ProReal Time but didint find it much better for processing charts, alerts and trading.

I'd appreciate ALL feedback from traders & investors (retail, professional).

 

Thanks

 

NB. I am described as 'new contributor'. Is this helpful? It seems to imply 'newbie' status, however I have used IG since Spring 2015 on a daily or weekly basis...i.e. regularly over 60 weeks, plus I have had 'skin in the game' in markets since late 1980's (40 years).....