[Settings (force open function) not saved after outage]

I have turned on the force open function yesterday as I was doing sideway trades on DJIA; hence I have + and - open positions on it. 

After the outage, I tried to long 1 contract. However, the setting was gone and I ended up closing my position at a loss.

When I emailed them of this problem, they simply sent me a response saying that they apologise for the inconvenience caused.

Unbelievable service. Their hotline is not working, they don't reply on FB messenger. What can we consumers do? I think the answer is pretty obvious here.

[Can’t see open position]

1 minute ago, MaxwellBond said:

U GOT A REPLY????? WOW I GET NOTHING.. CONSIDER YOURSELF LUCKY - POST THE RESPONSE U GOT HERE

 

I emailed them yesterday. i am seriously considering to change broker. their support is unbelievable.

[Can’t see open position]

useless support from IG. I have raised my issues to them but they simply sent me a standardised reply.