[IG Trading App]

Hi 
Have you tried using the 'progressive web app' version of the IG platform? 
https://www.ig.com/uk/trading-platforms/compare-trading-platforms 

[Bug: menu and title flickering (Android)]

On 08/10/2020 at 01:05, Narvin said:

Recently updated on Android and found a visual bug. Top Menu (ie. Back, title,search and favourite buttons) are flickering when market detail tab is selected on a stock. Buttons are still functional. Flickering not visible on other tabs.

Hi Narvin

Is this still happening on your App? 

If so, please do let me know your device type and what OS (operating system) version you are on. Our tech team can have a look at this and investigate what is happening. 

Thanks, Fiona

[Trade Analytics Tool]

On 24/10/2020 at 04:54, Charlesv said:

How to download it ?

 

Hi Charlesv

You can find it in your MyIG Dashboard, under Live accounts, and it's called 'Trade Analytics'. 

Have a look and let us know what you think. 

Thanks, Fiona

[Trade Analytics Tool]

On 08/10/2020 at 08:26, TFFX_ said:

Hi Fiona, 

Thanks for the update - is the tool available on the DEMO CFD/SB accounts? If so, where can I find it?

Also, is the any plan to add it to the Share Trading and ISA accounts?

Thanks

Hi again, 

It's not currently on DEMO for CFD/SB, but is something we've talked about doing.  And, we are starting to look at options for a similar 'Portfolio' tool for Share trading.  

At the moment the tool is still in Beta and we're making sure it's performing well before we advance it. But we do have plans for it, so always open to hearing feedback and suggestions. 

If you're using it in the Live accounts, do let us know how it's working for you!  Always keen to hear how it's being used and if it's helping. 

Many thanks, Fiona

[Trade Analytics Tool]

1 hour ago, TFFX_ said:

I have heard of this functionality being available - where can it be found / enabled on my accounts? I cannot see any functionality for it in my 'Live Accounts' screen - or anywhere for that matter. 

Thanks

Hi TFFX_

The trade analytics tool is currently only available on the leverage products (CFD and Spreadbet). 

Best, 
Fiona

[Trade Analytics Tool]

On 14/08/2020 at 11:51, JJP said:

Am just trying to better understand my performance with the trade analytics tool and was wondering how often does the tool update with closed positions?

Hi JJP

The information is currently updated three times a day, at approximately 9:00, 17:00 and 22:00 (UK time)

I've shared your comment/query with the team so they can make this clearer within the tool. 

Do let us know how you get on with the tool, if it helps, and anything you might want from it in the future. 

Best, 
Fiona

[Buying US Stock]

Hi AdelaideNigel

To trade US shares you will need to complete the W-8BEN form. 

Log into your account, go to your MyIG dashboard > Settings > Trading US shares. 
There is an arrow to the right of the screen that takes you to the form to complete.  

If you have any difficulty in setting up your W-8BEN form for trading US shares then please email the helpdesk with a screenshot to illustrate where you're stuck. 

[Colour tabs in workspace]

Hi Justslug

We don't currently have a way to colour code the tabs, but I've shared this feedback with the team. 

You can have multiple Workspaces which might work for you.  You can also have multiple tabs open in each window, and drag and drop them between windows. 

Do let us know if you have any other feedback.  

[Daily funded bet expiry?]

Hi, here is some info about how Daily Funded Bets work: 
https://www.ig.com/uk/glossary-trading-terms/dfb-definition 

Hope this helps.

[Custody Fees]

Hi alicerendle

Does this help? 
https://www.ig.com/uk/help-and-support/investments/share-dealing-and-isas/do-you-charge-an-annual-management-fee-for-an-isa-or-share-deali 

[joint spread account]

Hi reecebrom94

This may help: https://www.ig.com/uk/spread-betting/benefits-of-spread-betting#profit-without-tax

When you buy and sell shares, you have to pay capital gains tax on any profits that you make. But when you spread bet, any profits are yours to keep because they are exempt from capital gains tax. And since you never actually own the underlying asset, you won’t have to pay stamp duty either.*

[Trade of the week email]

Hi GailEmm

If you log into your account, and go to your MyIG dashboard - in the Settings tab there is an option for Marketing communication.  You can opt in or out of all emails there.  

I hope that helps

[spreadbet margin]

On 26/08/2020 at 13:51, colinlu said:

I have been trying out spreadbet on a demo account using the Footsie 100 index.

After placing a deal (say £20 per point buy) and then achieving a successful target my account is credited with the bet result, i.e. 40 point gain x £20 = £800. What hapens to the Margin amount? 

I guess I am doing something wrong!

any help?

Hi Colinlu

You can learn more about Margin here: https://www.ig.com/uk/help-and-support/spread-betting-and-cfds/margin/what-is-margin

and here: https://www.ig.com/uk/charges/margin

[Charting Candles Recoloring]

On 25/08/2020 at 23:08, FernandesFilipe said:

Hello!

Just started trading on my live account, ultra happy with the platform. But i was trying to recolor the candles that we see on our platform charts and i cant seem to find how to do it. Any help is appreciated friends

Hi FernandesFilipe

You can change this within the charts.  Click on the three dots (...) next to the other chart tools, to get more options; and select 'Customise appearance'. 

 

[re-investing funds from sold shares]

Hi DM2315

There is a settlement period: https://www.ig.com/uk/help-and-support/investments/share-dealing-and-isas/how-long-does-it-take-to-withdraw-funds-once-i-have-sold-shares 

I hope that helps.