[Unable to transfer money from Turbo24 to CFD]

Hi,
I have got 188€ in my Turbo24 account (after switching to it I see 188€) but in german: "Kapital tranferieren" the balance is shown as 0. 

If I anyway try   it shows error message about not having enough balance
Today and already yesterday.
Updating Chrome or logout/login etc. does not help

[PLEASE adjust the Amazon chart to the 20/1 stock split]

Thanks very much for the adjustment.
But in the daily timeframe (and larger) we have still the old prices.

[PLEASE adjust the Amazon chart to the 20/1 stock split]

The prices before yesterday are the old ones and since yesterday the new ones.
How could you do chart analysis this way?

 

[GUI bug in cfd trading web platform]

Thanks very much for fixing this a while ago shortly after i posted this.

But unfortunately for about two weeks this behaviour exists again.
Exactly the same as it was formerly.

Please fix it again because it slows down trading ... 

Buttons and other gui directly below pay in button do not react.
But only if Chrome is maximized!

[Position numbers are blurred]

ok i will do this

[Position numbers are blurred]

The text in the red boxes is meant.
It had once been very clear.

[Position numbers are blurred]

Hi IG,

for a few days now the numbers in the open position boxes inside the charts are badly blurred.
Switching zoom does not help and it is so in normal and maximized browser and/or chart window.
It is so blurred that ot is nearly impossible to see the win or loss.
Strange is you move the chart up and down and in certain positions the number will get clear.
Sometimes parts of the chart is flickering from bright to dark all the time.
My display is standard 1920 x 1080p and has surely no issue.

I would very much appreciate if you fix this bug.

Thomas

[Bitcoin chart useless in its current state]

No othe user here is trading bitcoin ?

[Bitcoin chart useless in its current state]

Hi,

I generally love the IG charts provided by the web platform but the bitcoin chart is useless for trading purposes.

The chart is distorted because of the maintenance gap from friday 23:00  to saturday 9:00 (here in germany)
It just leaves out these 10 hours time and instead makes a jump.
Thus the trendlines (and other shapes) are sometimes completely incorrect.
They would be no basis for setting orders at the right places.

For me the only solution is using Tradingview for making all the chart analysis.
So I note down the price and then place an order in IG
But this is not a good way of trading and I am considering to switch to a different broker.

Ideal would be a continous chart but that is not possible for obvious reasons.
I do not have a good idea for fixing this..
For me real gaps (like in the Iron Ore chart) would be much better.
Because fter copy pasting them from TradingView they will project correctly in coming times.

Or maybe fill the gaps with prices from binance? I dont know

[The summing up of my positions is not correct. How is this possible?]

Ok thanks very much 
I have missed that it is the currency of course

[The summing up of my positions is not correct. How is this possible?]

Please give me explanation for this.
I have logged out and in again to avoid refreshing issue.
But the sum is as the picture shows ??

[GUI bug in cfd trading web platform]

Hi,

there is an area below the pay in ("Einzahlen" in german version) - button where the GUI does not react.

The window directly below this pay button does not take mouse input.

Very annoying... 

This happens only if the browser window is maximized.

[Alarm not workiung?]

The alert dialog in the top right corner is NOT DISPLAYING !

But in the alerts list it is displayed as triggered.

This is a bug

[Alarm not workiung?]

Thank you, but it was already switched on.
I just turned the swich off and on again but no sound.
I rebooted my computer.
I am working with the german website version.
Every other website (opened in the same google chrome instance) plays sound. 
I can not see any possibility for a configuration error.
But ok it seems I am the only one with this issue...

[Alarm not workiung?]

Do we have known issues with the alarm function?

Maybe this is only a configuration thing on my computer.
My handy app plays a sound but not the web platform site on my pc computer (and other websites do play sound).

Yesterday it worked but today no sound

  

[Below a limit]

 Lets assume the stocks value is 80€ when market closes. Now while market is closed I want place an order (because e.g. when market opens i am busy in a meeting) for buying immediately at market start for the first price being fixed but only BELOW 120€.

How do this? It is impossible with IG. If i set set the order price to 120€, the order will only be opened if the stock‘s price will be ABOVE 120€ 

Please help

[SYSTEM CRASHING]

It is quite a desaster  It has again happened a few minutes ago exactly at 15:30 (in germany) when wall street opened. So i think it must be an overload issue in terms of trading activity. Maybe in combination with a new version of their web software. 

 

[limit order when market is closed]

Hi everybody 

very simple newbie question.

Using the (german languaged) IG web based platform I tried to place a limit order while market is closed.

e.g current price is 80 and I want buy only below 90 (i.e. set a limit of 90)

In this case the order shows at the bottom in green "Stop order platzieren" (in english probably "place stop order")

What does this mean? Does this trigger a buy only when 90 is REACHED?

Or does it buy also e.g. at 85? (which is what I want)

Thanks