AK51

Yes. I am having the same problem since 12 Jan. Reported it to IG help desk4-5 times. Issue not resolved as yet? I agree Populating lists in IG (via the API) and having them synch with PRT is a core part of our trading strategy for many I am so surprised that it is taking so long to resolve? How many other traders affected by this?

Hi Koketso I have sent technical report twice: Firstly, on 15th January, and acknowledged by IG – case reference: 0013751 Secondly, on 22nd January, again, acknowledged by IG – case reference 0013772 Would greatly appreciate your help to resolve the problem on PRT. Many thanks

Having two main problem In ProReal Time( PRT) My list of indicator alerts had disappeared couple of days ago. However, the list is now back but there have been no alerts raised since close play on 19th January. Although, several al alert conditions have been met, but no alerts have been raised. I had created several personal lists on the IG platform. I have traded for several years and I have always been able to access these personal lists through my ProRealTime (PRT) chart program. However, since around 12th January, none of these personal lists is showing in the PRT Lists. This is making very difficult to access the preferred equities and FX instruments. Could you please assist ??