Does anyone have direct contact details for the IG ISA transfer team?
I have an outstanding ISA transfer into IG from NS&I, this was requested 6-weeks ago. On the 25/02 my NS&I account was closed and funds were transferred to IG via a cross warrant in the post. I have confirmation of this transfer from NS&I but it was never received by IG.
I have emailed queries to email@example.com on the 2nd March, 10th, 11th and 16th of March as well as having numerous telephone conversations with helpdesk and support. I have explained in fine detail that the transfer was sent in the post and has either been lost in the post or physically lost within IG. The replies I have received have amounted to "we haven't recieved it". Stating the obvious, I know!
As of last week, NS&i told me the cheque/cross-warrant had not been cashed. But they must receive a re-request, cancellation or other queries on it directly from IG. IG need to take action here.
As a customer I am completely powerless in this.