[Rollover question. Yes another one]

Hi all, I understand the principle and practice of auto rollover from one expiring contract to another. But...

At the time of rollover of brent oil Sept to Oct at 21:18 on the 27th July 22 the prices used were as follows. These are the actual closed/ open prices used by IG on my spread bet account 

Sept  10665

Oct  10165

But at that 21:18 point Oct futures was showing a price of around 10245. 

So instantly I'm down. Ignoring the spreads.

I was told you don't loose out due to a rollover Ignoring spread but how can that be based on the above were did 10165 oct opening come from when showing 10245 at that exact time. 

Anyone please

M

 

[What is going on with IG telephone support and Chat most times.]

Hours spent and no pickup. If you cant trade a falling stock online or anything else that needs quick response your stuffed. Also on recent SSP group PLC writes issue. You have to call to trade nil paid shares. Good look with that.

Is it just me?

M2

[Transfer between Accounts]

Bad news if you get a little hammer on your falling stock like I did. Prov Financial PLC fell 25% and no one contactable to sell and not online. £400 down but could nhave been worse. Really bad

[Transfer between Accounts]

YEEEEAAAAHHHH!!  Finally got through. Good luck TwinkleIreland

[Transfer between Accounts]

Hi yes I think they have. 2 hours plus over a couple of days and still cant get someone to pickup. No chat too