Jump to content
  • 0

Unexpected error to cut profit short


mmrs151

Question

Hi,

 
I am not a very happy customer any more. Today I had to cut my profit due to your system error but I am not sure if it is an error or some internal logic to cut our profit short.
 
I could sell my stock at with £65 profit but when it goes over that your system was showing me internal error. Moreover, it accepted the limit order but never executed in the correct price point.
 
This feels like intellectual robbery to me. I have called the number without any luck. I have tweeted without any luck. I feel frustrated to use your system now. 
 
 Thanks

Screenshot from 2020-06-09 08-20-54.png

Screenshot from 2020-06-09 08-16-43.png

Link to comment

2 answers to this question

Recommended Posts

  • 0
Guest No phone pick up/cut off

I had the same problem and not picking up their phones 

 

awful company going elsewhere 

Link to comment
  • 0

Looks like you're trying to place a limit order on a SETSqx equity - won't work unless you're in one of the auction periods.

Info below:

LSE exchanges and why only at quotes is available?

1.SETS  (Stock Exchange Electronic Trading Service) - is the London Stock Exchange’s flagship electronic order book, trading FTSE100, FTSE250, FTSE Small Cap Index constituents, Exchange Traded Funds, Exchange Trading Products as well as other liquid AIM, Irish and London Standard listed securities. The Exchange also operates a version of SETS on a modified trading cycle that supports Securitised Derivatives. 

2. SETSqx (Stock Exchange Electronic Trading Service – quotes and crosses)  - is a trading service for securities less liquid than those traded on SETS. SETSqx combines periodic electronic auctions each day with standalone non-electronic quote-driven market making providing guaranteed liquidity in at least one Exchange Market Size (EMS).  Essentially it is a hybrid of a quote driven order book and an electronic order book. Quote driven for part of the day and at different dimes of the day there are auctions (uncrossing: 8AM, 9AM, 11AM, 2PM, 4:35PM ). You can participate in the auction as if it were an electronic order book. On our L2 deal ticket you will not see market depth so you know it’s either SETSqx or SEAQ. The strip at the bottom with the uncrossing times tells you it’s a SETSxq stock.

3. SEAQ - is London Stock Exchange's non-electronically executable quotation service that allows market makers to quote prices in AIM securities (not traded on SETS or SETSqx) as well as a number of fixed interest securities. Purely quote driven.

Edited by Ludwik Chodzko-Zajko IG
Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • General Statistics

    • Total Topics
      21,641
    • Total Posts
      91,936
    • Total Members
      41,929
    • Most Online
      7,522
      10/06/21 12:53

    Newest Member
    jjg
    Joined 27/03/23 18:31
  • Posts

    • Look Ahead to 28/3/23: Australia retail sales; Ocado, Walgreens Boots Alliance, Micron results Earnings take centre stage on Tuesday with results from Micron Technologies, Walgreens Boots Alliance, Ocado, and Bellway. Watch AUD/USD ahead of Australian retail sales data. Angeline Ong | Presenter, Analyst and Content Editor, London | Publication date: Monday 27 March 2023              
    • #EURUSD: Peculiar PatternI spotted a cup & handle pattern on ⚠️EURUSD on 1H time frame.1.0777 - 1.0783 is its neckline.If the price breaks and closes above that, I will expect a bullish movement.Goals will be 1.0843 / 1.0894If the price sets a new low, the pattern will become invalid.
    • Joshua, where next with this trade, have you closed your position following the continued slide since 13th March?
×
×
  • Create New...