Jump to content
  • 0

Unexpected error to cut profit short


mmrs151

Question

Hi,

 
I am not a very happy customer any more. Today I had to cut my profit due to your system error but I am not sure if it is an error or some internal logic to cut our profit short.
 
I could sell my stock at with £65 profit but when it goes over that your system was showing me internal error. Moreover, it accepted the limit order but never executed in the correct price point.
 
This feels like intellectual robbery to me. I have called the number without any luck. I have tweeted without any luck. I feel frustrated to use your system now. 
 
 Thanks

Screenshot from 2020-06-09 08-20-54.png

Screenshot from 2020-06-09 08-16-43.png

Link to comment

2 answers to this question

Recommended Posts

  • 0
Guest No phone pick up/cut off

I had the same problem and not picking up their phones 

 

awful company going elsewhere 

Link to comment
  • 0

Looks like you're trying to place a limit order on a SETSqx equity - won't work unless you're in one of the auction periods.

Info below:

LSE exchanges and why only at quotes is available?

1.SETS  (Stock Exchange Electronic Trading Service) - is the London Stock Exchange’s flagship electronic order book, trading FTSE100, FTSE250, FTSE Small Cap Index constituents, Exchange Traded Funds, Exchange Trading Products as well as other liquid AIM, Irish and London Standard listed securities. The Exchange also operates a version of SETS on a modified trading cycle that supports Securitised Derivatives. 

2. SETSqx (Stock Exchange Electronic Trading Service – quotes and crosses)  - is a trading service for securities less liquid than those traded on SETS. SETSqx combines periodic electronic auctions each day with standalone non-electronic quote-driven market making providing guaranteed liquidity in at least one Exchange Market Size (EMS).  Essentially it is a hybrid of a quote driven order book and an electronic order book. Quote driven for part of the day and at different dimes of the day there are auctions (uncrossing: 8AM, 9AM, 11AM, 2PM, 4:35PM ). You can participate in the auction as if it were an electronic order book. On our L2 deal ticket you will not see market depth so you know it’s either SETSqx or SEAQ. The strip at the bottom with the uncrossing times tells you it’s a SETSxq stock.

3. SEAQ - is London Stock Exchange's non-electronically executable quotation service that allows market makers to quote prices in AIM securities (not traded on SETS or SETSqx) as well as a number of fixed interest securities. Purely quote driven.

Edited by Ludwik Chodzko-Zajko IG
Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • General Statistics

    • Total Topics
      20,142
    • Total Posts
      88,262
    • Total Members
      69,126
    • Most Online
      7,522
      10/06/21 10:53

    Newest Member
    Sybin
    Joined 06/10/22 17:07
  • Posts

    • Why is this stock unavailable to open for non-Pro clients? Surely a fund is less risky than an individual stock.
    • Hi @Kgrp74 Thank you for reaching out.  HMRC rules don't allow you to hold foreign currency in an ISA, but you can still buy international shares. The gains on currency conversions are only seen and credited in the account once you sell the shares if the currency rate is favorable to you. We also have to consider the 0.5% spread added to the exchange rate and commission charges which would normally offset your profits.  Thanks, OfentseIG
    • DAX/CAC Technical Highlights: DAX reclaimed broken support, but rally still not viewed as bullish CAC 40 has trend-line resistance ahead to watch on further strength   DAX and CAC 40 Technical Outlook: Rally Viewed as Likely to Fail Soon   DAX Daily Chart   DAX Chart by TradingView   The CAC is trading around resistance in the 6k area, with a trend-line from the summer high lying not too far ahead. A turn down could find some initial support in the 5700s, but the low at 5628 is the big level to watch. Broad outlook is of course very similar to the DAX.   CAC Daily Chart   CAC 40 Chart by TradingView   Oct 6, 2022 | DailyFX Paul Robinson, Strategist
×
×
  • Create New...