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Re: username change


HannahL

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Hi there, thanks for the post and sorry to hear you've been having some issues!

 

As I'm sure you can imagine, we have thousands of clients using numerical usernames, so there will be many unavailable and already used.  I'm afraid this is not something we can change, so you will either need to find one that is available, or indeed use a mixture of letters and numbers for a memorable account ID for you.

 

Thanks,

Hannah

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