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HannahL

IG Staff
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About HannahL

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  1. Hi , thanks for your post. If you'd like to change the base currency of your account, you'll just need to contact our helpdesk. They'll confirm you don't have any open positions and that if you have a balance, you're happy for it to be converted at the spot rate plus 0.3%. Thank you, Hannah
  2. Hello , thanks for your post and apologies for the delay in responding. Thanks to for providing the criteria required to become an elective professional with us. I would like to reassure you ( ) that we are not looking to obtain details of your trading accounts elsewhere for any insalubrious reasons, but rather just to confirm that your previous trading volume and sizes meet the required criteria. Any evidence you provide us will be used purely to verify this, and not stored for other reasons. We appreciate that the professional account type will not be accessible to all clients, however we are doing our best to be flexible where possible whilst adhering to the new ESMA regulations. Any further questions please do ask. Thanks, Hannah
  3. Hi again , thanks for your suggestions and feedback - these are good ideas! We are always trying to make improvements and add to our existing features and information, so I will log this with our website team. If you are looking for more detailed trade and order volumes, have you considered using our more advanced L2 dealing platform? If not, you can read more about it here. Thank you, Hannah
  4. Hi , That's right, the Stop - GTC order type provides the functionality many clients are looking for, however is not applicable to all international stocks, so is slightly restricted. Thanks, Hannah
  5. Hi , Yes, you would be able to switch back to a retail account by letting us know in writing. We'd then reclassify your account and any differences to margin/leverage etc would be applied. Thanks, Hannah
  6. Hi , thanks for your post. I wanted to make sure you've seen the original thread with regard to stop losses on share dealing accounts: read it here. We offer a GTC stop order type, which acts as a stop loss level, for UK stocks. Our own broker do not have the functionality to add a contingent stop loss or limit to a non-leveraged trade, hence we do not have this by default on our platform. You can of course always enter a stop or limit sell order to execute at your desired level, but for international stocks you would need to place this each day. With regard to the research and information on stocks - are you able to clarify exactly what you'd like to see? Our main share dealing and investments news page can be found here, and I'd encourage you to use this Community as a tool for generating discussion and ideas. Hope this helps! Hannah
  7. Hi , sorry to hear you're having chart issues. As mentioned, this is symptomatic of ongoing Telstra problems affecting some clients and users, however if you'd like our technical support team to take a closer look, please do contact them! Thanks, Hannah
  8. Hi , thanks for your post and welcome! If you are trading options, the deposit on the position will depend on whether you are buying or selling the option. If you are buying an option - either a call or a put - then this is essentially a limited risk trade, and your margin is the maximum you could lose. If you are selling an option, this is margined in the same way as if you were selling the underlying. Either way, your margin (deposit) is held aside while the trade is running, and released once the trade is closed in your favour. For equity options, you just need to call our dealing desk (0207 896 0000) for quotes and to trade, and they would be happy to discuss any aspect of the options with you. The reason we don't quote share option prices on the platform is simply because there are so many different strikes and expiries to list - once you have dealt however it would appear on your account to monitor. Please feel free to start a thread to discuss options trading on the Community! Thanks, Hannah
  9. Hello all, I'm not a prop leveraged trader myself, though I do have some long-term investments - including an IG Smart Portfolio - and some cryptocurrency to my name! I have a keen interest in tracking how markets react to geopolitical events, as well as following economic and corporate announcements and news in general. Hearing different traders' strategies and outlook on the markets is also very interesting. I'm here to support your journey at IG and get you talking to each other about the markets and how you all use our different platforms. Please don't be shy in starting a discussion! Any questions just shout, Hannah
  10. Hi , This feature is available on our new trading platform which is currently just available for spread betting accounts. The next phase to roll it out to CFD accounts is coming soon, so you'll be notified when this happens and be able to use this feature too. Thanks for your patience in the meantime! Hannah
  11. Hi , thanks for your post! I can confirm that our Australian share trading service is indeed not CHESS sponsored. Instead of this, we operate on the 'custody' model, which means that instead of you - the client - being personally listed on CHESS, it is a Citicorp nominee, with yje client being the ultimate beneficiary of the shares. This is the standard practice internationally, hence we we have chosen to operate in this way. There is no real change or implication for you as an IG client. To reassure any concerns you have regarding the safety of your holdings under such a custody model, we maintain any client shares completely segregated from IG or Citicorp's assets, and in the event of either company folding you would still receive your shares. I hope this clarifies, but please let me know if have any further questions. Thanks, Hannah
  12. Hi , thanks for the post and welcome! If you are trading shares on a spread betting account, you should still see a slight difference between the buy and sell prices when the underlying market is open. Our spreads are as low as possible, and are calculated as a percentage premium. Full details for share spreads can be found on our website here. Perhaps you were looking at prices when the underlying market has been closed? It's a good idea to do a few practice trades on your demo account so you can really get a feel for where your trade is executed and the movement between the buy and sell prices. I hope this helps, but if you have any more questions please just ask! Thanks, Hannah
  13. Hi and , sorry to hear you've been having technical difficulties! If you can't find the answer on here, please do get in touch with our technical helpdesk as they'll have a lot of things they can try to resolve the issue for you! They are available on +61 (3) 9860 1729 or helpdesk.au@ig.com, so please do get in touch when you can. Hope it gets sorted! Thanks, Hannah
  14. Hi , sorry to hear you were affected by the silver flash crash recently. I know this was a significant surprise for a number of our clients - and of course across the industry - and we have done our best to amend the low levels as per the subsequent CME corrections, so you should have seen corrections to your ledger. If you'd like us to take another look at your account, or discuss it again at all, please do get in touch with the helpdesk by phone, email or live chat, and we'd be more than happy to help. I appreciate that this resulted in large losses for some clients, but we do need to ensure we apply our margin policy in the same way across all clients with the same account type. If your account balance reaches a certain level, positions are closed in order to prevent further losses being incurred. The logic behind this is should the market affected keep dropping and we do nothing, clients could end up with huge losses running on their account. Please do get in touch if we can help any further. Many thanks, Hannah
  15. Hi again , I appreciate your comment about the justification for charging phone commission in such circumstances, thanks for your feedback here. The issue is, as an exchange re-listing like this is out of our control, we ourselves do suffer from the increase in broker charges for executing any trade unfortunately! We'd always be happy to look at trades on a case-by-case basis though, so please do contact the helpdesk when you're looking to trade and they can take a look for you. Thanks again, Hannah
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