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Spread bets and CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 69% of retail investor accounts lose money when trading spread bets and CFDs with this provider. You should consider whether you understand how spread bets and CFDs work, and whether you can afford to take the high risk of losing your money. Professional clients can lose more than they deposit. All trading involves risk.
The value of shares, ETFs and ETCs bought through a share dealing account, a stocks and shares ISA or a SIPP can fall as well as rise, which could mean getting back less than you originally put in. Past performance is no guarantee of future results.
CFD accounts provided by IG Markets Ltd, spread betting provided by IG Index Ltd and share dealing and stocks and shares ISA accounts provided by IG Trading and Investments Ltd. IG is a trading name of IG Markets Ltd (a company registered in England and Wales under number 04008957), IG Index Ltd (a company registered in England and Wales under number 01190902) and IG Trading and Investments Ltd (a company registered in England and Wales under number 11628764). Registered address at Cannon Bridge House, 25 Dowgate Hill, London EC4R 2YA. IG Markets Ltd (Register number 195355), IG Index Ltd (Register number 114059) and IG Trading and Investments Ltd (Register number 944492) are authorised and regulated by the Financial Conduct Authority.
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Question
GMTrader
So I phoned 2 days ago to ask about a stock that was (All Sessions) because the hours shown by clicking the information button said it was just UK trading time of 14:30 to 21:00 and I didn't want to lose my position, but was told it was fine to ignore the hours mentioned as 'All Sessions' meant it included the USA Pre-market and After Hours trading hours and so was ALL SESSIONS.
Tonight (Friday) my market closed at 1000hrs UK time with my spread bet open now holding over weekend on a volatile stock. I looked the trading hours up on the IG website to only find that on Fridays IG stop trading at 10pm which is NOT ALL SESSIONS!
I phoned but no phone support.
I went to live chat which says 24/7 but not available
As the live chat option is greyed out.
Before anyone says well the website does say it stops at 10 on a Friday, well then 1. that is not ALL SESSIONS and 2. The website says Forex is 24/7 when actually it is not as closes at 10 on a Friday and doesnt start again until 8 on Saturday. Also, with this in mind, about 2 weeks ago I phoned to complain about that and that even after 8 my weekend trading was blacked out, and the support asked me to send a screenshot and that was it, never heard anything back.
ANNOYED - I better not lose any money on my spread as it continues to trade for the next 3 hours in the US during ALL SESSIONS which is apparently a different meaning to IG.
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