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Complaint/Query


GMTrader

Question

So I phoned 2 days ago to ask about a stock that was (All Sessions) because the hours shown by clicking the information button said it was just UK trading time of 14:30 to 21:00 and I didn't want to lose my position, but was told it was fine to ignore the hours mentioned as 'All Sessions' meant it included the USA Pre-market and After Hours trading hours and so was ALL SESSIONS.

1585382291_Screenshot2020-10-23at22_34_51.png.5cacc68326430155dd699408d74051cb.png

Tonight (Friday) my market closed at 1000hrs UK time with my spread bet open now holding over weekend on a volatile stock. I looked the trading hours up on the IG website to only find that on Fridays IG stop trading at 10pm which is NOT ALL SESSIONS!

I phoned but no phone support.

I went to live chat which says 24/7 but not available

1262380650_Screenshot2020-10-23at22_33_12.png.cd6a819286730261661dda1dbe04b569.png

As the live chat option is greyed out.

Before anyone says well the website does say it stops at 10 on a Friday, well then 1. that is not ALL SESSIONS and 2. The website says Forex is 24/7 when actually it is not as closes at 10 on a Friday and doesnt start again until 8 on Saturday. Also, with this in mind, about 2 weeks ago I phoned to complain about that and that even after 8 my weekend trading was blacked out, and the support asked me to send a screenshot and that was it, never heard anything back.

ANNOYED - I better not lose any money on my spread as it continues to trade for the next 3 hours in the US during ALL SESSIONS which is apparently a different meaning to IG.

Screenshot 2020-10-23 at 22.33.12.png

Edited by GMTrader
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