Jump to content
  • 0
Sign in to follow this  

Issue with launch of pro-realitime launch

Question

Dear Sir Or Madam

This morning I have tried to launch pro-realtime and marked it as error, I have tried to re-install it, with no luck, i have tried using the java version same issue again. I have been using google chrome. This is the first time i have had an issue with pro-realtime. Below is a screen shot of what occurs once i click on the launch tab for pro-realtime. Have you any suggestions please.

Yours Sincerely

Don price



Share this post


Link to post

8 answers to this question

Recommended Posts

  • 0

I have the same issue .  This has happened before only on a weekend.  When I called IG helpline they told me they knew about the issue and were working on it.  Strange that they do not issue a general notice on their website and in the forum of these issues...

Share this post


Link to post
  • 0

Oh I thought it was just me with this issue, sorry to hear everyone is having this problem, hopefully they can resolve this issue, I am not used to not using pro-realtime. Hopefully will have some news later today.

 

Share this post


Link to post
  • 0

Hi all

 

Apologies for the ProRealTime issues overnight. I can confirm it's resolved now, and we're now making sure steps are taken to prevent this in future. For those of you running ProOrder automated strategies, these were not affected.

 

I'm also going to make sure we note these major issues here in the Community, because we know this is an important place for information on our service status. Sorry this hasn't happened in this instance, but I'll ensure we'll keep you updated here going forward.

 

Thanks all

 

Dan

Share this post


Link to post

Join the conversation

You are posting as a guest. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
You are posting as a guest. If you have an account, please sign in.
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this  

  • Member Statistics

    • Total Topics
      13,120
    • Total Posts
      66,674
    • Total Members
      89,222
    Newest Member
    David
    Joined 27/11/20 11:17
  • Posts

    • Hey @Tezzza,  If you're receiving statements in the post you can stop by emailing us with a request to stop sending them.  If you're referring to the emailed statements you receive everyday this can't be stopped. Once of the regulatory guidelines is to keep clients informed on their trading. Our email statements is how we do that. However, some clients have a separate folder in their emails to forward these.  All the best 
    • Hey Cate,  It is true that the regulators are looking to put a ban on Cryptos however there hasn't been enough information yet for us to take action. When we have more information we will reach out to client regarding their positions.  I completely understand and closing positions isn't something we want to do but we will have to stay inline with regulator guidelines. Please know, we will keep you updated.  All the best. 
    • Dax and Dow M15 chart levels;  
×
×