Issue with launch of pro-realitime launch

[donaldprice 0]

Dear Sir Or Madam

This morning I have tried to launch pro-realtime and marked it as error, I have tried to re-install it, with no luck, i have tried using the java version same issue again. I have been using google chrome. This is the first time i have had an issue with pro-realtime. Below is a screen shot of what occurs once i click on the launch tab for pro-realtime. Have you any suggestions please.

Yours Sincerely

Don price



[Mercury 609]

I have the same issue .  This has happened before only on a weekend.  When I called IG helpline they told me they knew about the issue and were working on it.  Strange that they do not issue a general notice on their website and in the forum of these issues...

[donaldprice 0]

Oh I thought it was just me with this issue, sorry to hear everyone is having this problem, hopefully they can resolve this issue, I am not used to not using pro-realtime. Hopefully will have some news later today.

 

[SimonV 0]

Same problem here...

[Mercury 609]

On the help portal they acknowledge the issue but no other info.

[PlayerOne 0]

Was the same for me, but it has now loaded.

[Mercury 609]

Thanks for the heads up   Looks like the issue is resolved.

[DanC 0]

Hi all

 

Apologies for the ProRealTime issues overnight. I can confirm it's resolved now, and we're now making sure steps are taken to prevent this in future. For those of you running ProOrder automated strategies, these were not affected.

 

I'm also going to make sure we note these major issues here in the Community, because we know this is an important place for information on our service status. Sorry this hasn't happened in this instance, but I'll ensure we'll keep you updated here going forward.

 

Thanks all

 

Dan

[donaldprice 0]

Thanks a lot Dan for the prompt resolvement of the platforms.