Jump to content
  • 0

Platform / workspace not displaying correct figures.


RYSMSF

Question

For the last two days, my workspace is displaying incorrect  figures:

- it has stopped displaying the Profit/loss % - it shows NULL - see image

- or showing Profit/loss %  absurd amounts (triple figure profits ...unfortunately not accurate)

Also, the 'BALANCES' are all incorrect e.g.'Profit/loss amount is about triple of actual amount.

Then the account executed a series of trades for almost all my positions with $0 consideration and 0 Level - i.e. nothing materially changed, but I didn't put in these orders.

I have tested the below:

- another existing IG account does not have any of these problems.

- logged in / out - changed browsers - but not solved.

I cannot find an email or number for technical help. 

Please help.

null.png

Link to comment

0 answers to this question

Recommended Posts

There have been no answers to this question yet

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • General Statistics

    • Total Topics
      21,276
    • Total Posts
      90,901
    • Total Members
      41,388
    • Most Online
      7,522
      10/06/21 12:53

    Newest Member
    ibinabo
    Joined 06/02/23 14:13
  • Posts

    • Charting the Markets - February 6, 2023 FTSE 100, DAX and S&P 500 tiptoe lower following strong US jobs report. EUR/USD and GBP/USD are topping out while EUR/GBP rallies. And gold, Brent crude, and natural gas head lower, as payrolls strengthen the dollar.                         This is here for you to catch up but if you have any ideas on markets or events you want us to relay to the TV team we’re more than happy to.
    • Natural gas has been in a consistent downtrend over recent months, and Joshua Mahony expects to see this decline continue. Josh therefore favours a short position, with a stop-loss at 2630 and target of 2232. He also looks back at the recent EUR/USD, USD/JPY, aluminium, and USD/CAD trades. Joshua Mahony | Senior Market Analyst, London | Publication date: Monday 06 February 2023           
    • What do we now know about the economic outlook given the meetings this week at the Federal Reserve (Fed), Bank of England (BoE) and European Central Bank (ECB)? IGTV’s Jeremy Naylor caught up with foreign exchange analyst Richard Snow, from Daily FX, who discussed the potential continuation of the long EUR/USD trade. Jeremy Naylor | Writer, London | Publication date: Friday 03 February 2023   
×
×
  • Create New...