Jump to content
  • 0

Platform / workspace not displaying correct figures.


RYSMSF

Question

For the last two days, my workspace is displaying incorrect  figures:

- it has stopped displaying the Profit/loss % - it shows NULL - see image

- or showing Profit/loss %  absurd amounts (triple figure profits ...unfortunately not accurate)

Also, the 'BALANCES' are all incorrect e.g.'Profit/loss amount is about triple of actual amount.

Then the account executed a series of trades for almost all my positions with $0 consideration and 0 Level - i.e. nothing materially changed, but I didn't put in these orders.

I have tested the below:

- another existing IG account does not have any of these problems.

- logged in / out - changed browsers - but not solved.

I cannot find an email or number for technical help. 

Please help.

null.png

Link to comment

0 answers to this question

Recommended Posts

There have been no answers to this question yet

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...
us