Quantity in orders page says NaN

[alex9686]

When I log in sometimes, all of my open orders show a quantity of Nan instead of a number, e.g. 500. I assume this means Not a Number. Does this impact the order? The working quanity still show 500. This happens to every order in my order list (which at the moment is 24). Today I manually went in and fixed each one. IG, I think this could be a bug in your system.

[Aeonflux]

I’ve got this same issue, how did you resolve it? After 3 days of asking IG support the best they could suggest is deleting all my working orders and trying again (‘they had to delete them cause the platform wouldn’t let me). 

[Sartois]

I've had this as well - and on top of that a stop loss didn't kick in because it had wiped the numbers of shares from the order...

[Aeonflux]

I spent Friday re-adding the stop losses and today when I have gone onto the new platform all my working orders were once again set to -NaN. 

I followed alex9686 and just re-entered the values manually and they seem to have set. But its very worrying that it keeps deleting the quantities on my working orders and makes we worry that the stop losses are totally useless and can't be relied on? 

Can anyone from IG offer some advice please. 

[Sartois]

Yes, it's possible to put the numbers in again but, as you say, it's very worrying since the stops could just disappear.

[Marathon]

Yep same issue for the past couple of months. I've also been re-entering numbers to renew.

I think this occurs more so over weekends/public hols?!!

[fxlapt]

Same issue here. Ive alerted IG and they cant seem to fix it. Hopeless

Edited April 19, 2021 by fxlapt