Jump to content

Recommended Posts

Does anyone have direct contact details for the IG ISA transfer team? 

I have an outstanding ISA transfer into IG from NS&I, this was requested 6-weeks ago. On the 25/02 my NS&I account was closed and funds were transferred to IG via a cross warrant in the post. I have confirmation of this transfer from NS&I but it was never received by IG.

I have emailed queries to transfers@ig.com on the 2nd March, 10th, 11th and 16th of March as well as having numerous telephone conversations with helpdesk and support. I have explained in fine detail that the transfer was sent in the post and has either been lost in the post or physically lost within IG. The replies I have received have amounted to "we haven't recieved it". Stating the obvious, I know!

As of last week, NS&i told me the cheque/cross-warrant had not been cashed. But they must receive a re-request, cancellation or other queries on it directly from IG. IG need to take action here. 

As a customer I am completely powerless in this. 

Link to post

I am having a similar problem. An isa transfer that the building society confirmed had been drawn by IG a month ago. IG say they can't find it and asked me to obtain proof from the building society.

I asked to escalate / complain but they say there is no way to do this other than the formal complaints process which can take up to 8 weeks.

Transfers take time and are inevitably frustrating.  It's the lack of action or an escalation process when funds go missing that knocks my confidence.

I'm in two minds whether to persist with the isa and maybe just keep IG for spread betting/CFDs.  The IG platform is so good compared to others, but I'm worried if I have a problem there is no one to sort it out.

Link to post

Sounds like we have an identical problem. I did raise an official complaint yesterday with IG, finger’s crossed it helps. What you say is exactly right, the lack of attention to a genuine and ongoing concern is far from confidence inspiring. 

Link to post

Guess what guys?  I had identical problem going back 2 weeks.  IG insisted they had not received the funds from previous ISA provider.  IG contacted the previous provider thinking money had been transferred incorrectly.  But no it was IG's fault.  Literally hours spent on phone and writing emails.  One phone call took 1hr 25 to answer !   You must complain to Compliance who will no doubt see a pattern emerging.....

Link to post
  • 3 weeks later...

Mine was resolved recently.

Nationwide had made a mistake - IG hadn't cashed the cheque that was sent to them.  They were able to cancel the cheque and restore funds in my ISA so I could transfer this elsewhere.

Throughout IG customer service had been a nightmare - repeatedly web chat promised to come back to me by the end of the day, but never did so.  Putting the problem back to me to resolve.  Refusal to escalate.  On the phone they said they had just received the funds and will be credited to my account in 24 hours (untrue).

Knocked my confidence in IG enough to transfer elsewhere, which is a shame as the ISA product is perfect for me (flexible, £3, lowish fx), and there isn't really an equivalent elsewhere with these features.

I have a large spread bet position with them which I feel worried about now given what happens when there is a problem.

Good luck with yours!

Link to post

Join the conversation

You are posting as a guest. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • General Statistics

    • Total Topics
      15,193
    • Total Posts
      73,310
    • Total Members
      61,692
    • Most Online
      5,137
      14/01/21 09:51

    Newest Member
    Chasfxb
    Joined 17/05/21 10:05
  • Posts

    • personally, I hardly ever go short. I invest for the long term and I spread my investment over time. So when it goes down, I keep buying.
    • I already answered on Reddit, but I am happy to share also the answer here 😉 As indicated on GraniteShares’ website, “Securityholders will own fewer ETP Securities than before the consolidation but the Value per ETP will be proportionally higher. As a result, the value of a Securityholder’s investment will not change […]. If the consolidation results in any fractional securities, they will automatically be redeemed in cash […].” Note that each is supported by example on the website. The amount invested will not drop from $17,850 to $8,500 after of the reverse split. It will not change, saved for eventual fractional securities. The objective of the product remains the same as well and its performance will not be affected by the reverse split. As a reminder 3STS tracks, excluding fees and other adjustments, the performance of the Solactive Daily Leveraged 3x Short Tesla Inc Index that seeks to provide -3 times the daily performance of Tesla Inc shares.
    • Anyone else finding their twitter feed on trading platform not updating ?
×
×
  • Create New...