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Refund (Withdrawal) Processing


StormChaser

Question

@CharlotteIG How long is it currently taking to process withdrawals?   I requested two on Friday 26th.  I received the confirmation notices but not as of 1640h today, no approval notices.  I also received no reply to an enquiry on the matter sent yesterday.

Have you a backlog in payment processing and/or support?

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I have tried three times in the last week to withdraw some money and every time they send me a message:

"We’re unable to return your funds
We have encountered an issue that has prevented us from returning your funds" (with no other explanations).

Apparently they had some problems about a month ago so...

 

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Anyone who has issues getting withdrawals processed from IG please feel free to add.  I am starting to suspect that IG has capital issues and despite the fact we are supposedly have segregated accounts we are are having issues having capital returned.  IG has financial issues.

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