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CharlotteIG

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CharlotteIG last won the day on November 12 2019

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About CharlotteIG

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  1. Thank you for this feed. This has been a suggestion before. I will take this forum stream to our developers to see what we can do. All the best Charlotte
  2. The funds should be credited to your default account around 24 hours after the referral has been confirmed. All the best
  3. The refer a friend link should be available on the MyIG page by selecting Settings> Refer a friend
  4. You should be able to find this promotion on the MyIG page (on the desktop) by selecting settings> Refer a friend. All the best
  5. Thanks for your post. You can transfer funds bewteen these two accounts by selecting Live accounts> Transfer Funds, on the MyIG page. Please note the funds on these accounts must settle before you transfer them.
  6. Thanks for your post. We offer some Canadian shares on our leveraged accounts. We do not offer any Canadian shares on our Share dealing/ ISA accounts. All the best
  7. If this is the case you would have to verify your old card and send over some documentation showing that the new card is replaying your old lost/stolen card. That way you will be able to withdraw back to the new card.
  8. Clients are still able to get their funds back, it will just have to go back to the card they used to fund the account. We do apologise if you experienced issues with our withdrawal process. I will relay this issue to our client facing managers. All the best
  9. Thanks for your post. There may be some restrictions on the market which you can find in the get info section on the deal ticket under options. If there are are no restrictions then please email us so we can check your account. All the best
  10. Thanks for your post. This stock has been set to non-leveraged trading only which means we only offer this on share dealing accounts not spread betting/ CFD. All the best
  11. Thanks for your post. The issues described were not occurring on the 7th/8th May from my knowledge. The information from this post is very detailed. I urge you to send it to our client facing team at helpdesk.uk@ig.com. The phone lines are very busy at the moment but they're working through both calls and emails and will investigate this incident by checking trade history and any rejected orders. Hopefully they will be able to produce you with a sufficient answer. I do apologise if they did not get back to you after your first call. All the best
  12. Expected index adjustments Please see the expected dividend adjustment figures for a number of our major indices for the week commencing 25th May 2020. If you have any queries or questions on this please let us know in the comments section below. For further information regarding dividend adjustments, and how they affect your positions, please take a look at the video. NB: All dividend adjustments are forecasts and therefore speculative. A dividend adjustment is a cash neutral adjustment on your account. Special Dividends: How do dividend adjustments work? This information has been prepared by IG, a trading name of IG Markets Limited. In addition to the disclaimer below, the material on this page does not contain a record of our trading prices, or an offer of, or solicitation for, a transaction in any financial instrument. IG accepts no responsibility for any use that may be made of these comments and for any consequences that result. No representation or warranty is given as to the accuracy or completeness of this information. Consequently any person acting on it does so entirely at their own risk. Any research provided does not have regard to the specific investment objectives, financial situation and needs of any specific person who may receive it. It has not been prepared in accordance with legal requirements designed to promote the independence of investment research and as such is considered to be a marketing communication. Although we are not specifically constrained from dealing ahead of our recommendations we do not seek to take advantage of them before they are provided to our clients. See full non-independent research disclaimer and quarterly summary.
  13. It's no problem and thank you. I want to try and get through to as many people as possible. I think the community is a great place but potentially we need more IG employees on here helping? I get it which is why I am going to hand your details over to TS to reach out because it is errors that are impacting your trading experience and it's not fair. All the best
  14. Thanks for your post. When you first join at IG you get reduced rates on our spread betting and CFD accounts. After 2 weeks these revert back to the correct minimum size. We do apologise for the issues we had but can confirm it's now been resolved and are looking on ways to avoid this happening in the future. All the best
  15. What I meant by this is that these issues have only impacted others when we have an outage whereas, from what I gathered, I thought your issue was occurring almost constantly? I do apologise if I misunderstood what you've posted before. And you're right if you've sent in emails and they have been ignored that's completely unacceptable so I will send your details to a manager in our client facing team so they can look into this.
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