Trouble logging in

[Rstarkey]

Hi can anyone help.  I have changed my mobile so cannot access my 2 factor authentification ??

[MongiIG]

11 hours ago, Rstarkey said:

Hi can anyone help.  I have changed my mobile so cannot access my 2 factor authentification ??

Hi @Rstarkey

 

Two-factor authentication (2FA) is an optional security enhancement for your IG account that improves protection against unauthorised access.

 

Guide to set-up

• First download the IG Authentication app onto your iPhone, iPad, or Android device from the relevant app store

• Then log in to My IG on your desktop and go to the ‘Settings’ tab. Click on ‘Two-factor authentication’ on the left-hand side list and follow the instructions

• When logging in with 2FA activated, in the password field you’ll need to enter your existing password followed by the verification code from the IG Authentication app. For example, in the password field you would enter myIGpassword123456 where '123456' is the verification code from the app.

Please note that 2FA is currently not compatible with MT4.

 

How do I use two-factor authentication on my new device?

To use 2FA on a new device, we need to deactivate the existing authentication on your account. Simply send us a request by email to helpdesk.uk@ig.com including your name, date of birth, phone number and complete postal address.

You’ll be able to set up 2FA on your new device, following the steps above, once we’ve processed your request.

 

All the best - MongiIG

[MongiIG]

On 26/09/2021 at 21:45, Rstarkey said:

Hi can anyone help.  I have changed my mobile so cannot access my 2 factor authentification ??

Hi @Rstarkey

We will be hosting a IG Client Feedback Session - Multi-Factor Authentication. Please see below for more details.

 

All the best - MongiIG