Account verification pending for too long - no response from IG

[Qvintopus]

Hi,

I've uploaded the documents for account verification, but the activation is pending on IG for multiple days.

I've already attempted to contact - via emails and via hours of non-answered phone calls (through few days).

And now I'm hoping that this post will expedite this process to any degree - I wish to use IG as You have been referred, but if this issue of no-communication is not solved, I'll just have to accept it.

I've read in other people reports that the account activation could take months with no activation, hence I've been attempting to expedite it every day.

 

I hope for Your understanding,

[Qvintopus]

On 11/10/2021 at 02:04, ArvinIG said:

Hi @Qvintopus,
The whole account opening process can take up to 2 weeks if information are required. You can reach out to accountopening.en@ig.com. The team will reach out to you if any details are required.

All the best -Arvin 

Hi @ArvinIG,

Up to 2 weeks have past. Email was sent again to accountopening.en@ig.com. No change. 

Please,
-martin

[ArvinIG]

On 09/10/2021 at 02:55, Qvintopus said:

Hi,

I've uploaded the documents for account verification, but the activation is pending on IG for multiple days.

I've already attempted to contact - via emails and via hours of non-answered phone calls (through few days).

And now I'm hoping that this post will expedite this process to any degree - I wish to use IG as You have been referred, but if this issue of no-communication is not solved, I'll just have to accept it.

I've read in other people reports that the account activation could take months with no activation, hence I've been attempting to expedite it every day.

 

I hope for Your understanding,

Hi @Qvintopus,
The whole account opening process can take up to 2 weeks if information are required. You can reach out to accountopening.en@ig.com. The team will reach out to you if any details are required.

All the best -Arvin