Spread Bet Futures Chart Restricted

[Gibbo27]

Does anyone know why the cash chart shows history, but the futures charts are restricted to a few weeks with zoom-out locked? It's annoying to make futures trades when locked on a close zoom. See difference between US500 "cash" and "Future DEC21" chart. The futures is locked to 1 month history and the zoom out icon doesn't work. Am I missing something?

P.S the email support is shockingly awful, if anyone from IG is reading this. 90% of responders literally have no understanding of the IG products or services and make me want to change provider.

[AndaIG]

Hi @Gibbo27

Thank you for the query

We have checked this one with our futures desk. They have confirmed that unfortunately that is the way that our system is set up. Essentially we cycle between 2 epics for our futures. When one expires the charts do not retain the data for that epic. We are happy to pass on your feedback to the desk and to our developers. 

All the best 

Anda

[Gibbo27]

2 minutes ago, AndaIG said:

Hi @Gibbo27

Thank you for the query

We have checked this one with our futures desk. They have confirmed that unfortunately that is the way that our system is set up. Essentially we cycle between 2 epics for our futures. When one expires the charts do not retain the data for that epic. We are happy to pass on your feedback to the desk and to our developers. 

All the best 

Anda

Well, it seems you are restricting traders ability to set a sensible stop loss level, as a trade for 3-6-9 months duration is likely to want to consider a wide chart for risk management, not just the recent few weeks.

[AndaIG]

Hi @Gibbo27

Understood, we will pass the feedback on. Bear in mind that the charts will refresh every quarter, so as we move closer to the Dec expiry there will be more data available before the next refresh. However we do understand how that is not helpful at the present moment. 

All the best

Anda