Jump to content
  • 0

Spread Bet Futures Chart Restricted


Gibbo27

Question

Does anyone know why the cash chart shows history, but the futures charts are restricted to a few weeks with zoom-out locked? It's annoying to make futures trades when locked on a close zoom. See difference between US500 "cash" and "Future DEC21" chart. The futures is locked to 1 month history and the zoom out icon doesn't work. Am I missing something?

P.S the email support is shockingly awful, if anyone from IG is reading this. 90% of responders literally have no understanding of the IG products or services and make me want to change provider.

Link to comment

3 answers to this question

Recommended Posts

  • 0

Hi @Gibbo27

Thank you for the query

We have checked this one with our futures desk. They have confirmed that unfortunately that is the way that our system is set up. Essentially we cycle between 2 epics for our futures. When one expires the charts do not retain the data for that epic. We are happy to pass on your feedback to the desk and to our developers. 

All the best 

Anda

Link to comment
  • 0
2 minutes ago, AndaIG said:

Hi @Gibbo27

Thank you for the query

We have checked this one with our futures desk. They have confirmed that unfortunately that is the way that our system is set up. Essentially we cycle between 2 epics for our futures. When one expires the charts do not retain the data for that epic. We are happy to pass on your feedback to the desk and to our developers. 

All the best 

Anda

Well, it seems you are restricting traders ability to set a sensible stop loss level, as a trade for 3-6-9 months duration is likely to want to consider a wide chart for risk management, not just the recent few weeks.

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • image.png

  • Posts

    • Web3 wallets have reinstated asset control to crypto enthusiasts, causing a paradigm shift from the regular central authority exerted by traditional exchanges. Web3 Wallets like Bitget Wallet has taken a step further to raise the security standard, ease of use, and overall user experience. Following the swift expansion and adoption of Bitget Wallet ecosystem, and in the spirit of celebrating its 6th year anniversary,  the team has launched an exclusive Merch giveaway. This opportunity opens up as one of the exciting opportunities available on the Wallet, and only requires simple task participation to be eligible: • Follow the official Bitget Wallet X account @BitgetWallet • RT + comment #BitgetWallet6Years • Give insightful feedback about Bitget Wallet and stand a chance to win Bitget exclusive merch like T-shirt, Cap, Hoodie and Wristband • Fill in the form: https://docs.google.com/forms/d/e/1FAIpQLSd2vHpF8sg-f4putq-suYxSRpGVhxce3EXHKZy3D1Kf0ejRDQ/viewform?usp=send_form This event lasts from May 18th 16:00 – May 21st 18:00 (UTC +8) Guys be sure not to be left out!
    • I have traded £/$ option for a few years but wondered if anyone can tell me why IG option prices fed from UBS Bank have drastically departed from the Black Scholes Pricing model recently, which it used to conform with? Whilst this is an OTC mkt IG have informed me in the past that they "follow" BSM pricing, which they used to do by and large but now:. Example: £/$ Sept 13100's: Call Option mid: 31. Put Option 510. BSM pricing model price on £/$ Sept 13100's:  Call Option 71  Put Option 343. Thanks.
×
×
  • Create New...
us