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FUNDS BLOCKED and Cannot get funds back their help instructed continue depositing more funds WTF


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Hi Crew,

I put money onto this site, this morning before market open to buy a few lithium shares, all seemed well until i returned home. the lithium mob, had a 12% day increase, great you beauty I thought till home, NO profit NIL. Apparently my funds were immediately blocked. I was given this generic response.

You can delete the whole order by navigating to the ‘orders’ tab on the left hand side, hovering over the order you want to delete, and clicking the ‘delete’ button on the right. A green confirmation will appear if the order is deleted.

Tried this. No delete button anywhere, tried pressing the cancel button that will not cancel. 

I am not getting any  help to the point when i rang up, i was assured everything was safe, and to continue depositing until it works deposit more he said. WTF.

How do i get my money back????? please someone with some sense can you please help or have they indeed STOLEN all my money.?? 

 

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1 hour ago, Thieves1117 said:

Hi Crew,

I put money onto this site, this morning before market open to buy a few lithium shares, all seemed well until i returned home. the lithium mob, had a 12% day increase, great you beauty I thought till home, NO profit NIL. Apparently my funds were immediately blocked. I was given this generic response.

You can delete the whole order by navigating to the ‘orders’ tab on the left hand side, hovering over the order you want to delete, and clicking the ‘delete’ button on the right. A green confirmation will appear if the order is deleted.

Tried this. No delete button anywhere, tried pressing the cancel button that will not cancel. 

I am not getting any  help to the point when i rang up, i was assured everything was safe, and to continue depositing until it works deposit more he said. WTF.

How do i get my money back????? please someone with some sense can you please help or have they indeed STOLEN all my money.?? 

 

Hi @Thieves1117

Thanks for your post. The AX exchange only allows you to amend market orders 2 hours before the market open. Anytime outside of this and the amendments will be rejected. If the order didn't execute the funds will still be on the account however if you were having issues deleting your order it will be that the funds have been moved from available to working as the system still has a working order on the account. You can only cancel the order 2 hours before market open or when the market is open.

Please take note that this is an AX exchange rule, not an IG rule.

With regards to execution of the trade, if you had a limit market order to buy but the market rapidly increased in price this may have been why the order didn't execute. A limit order is instructing us to buy the shares at a certain price or better but if the shares weren't available to buy at that price or better that would be why the order didn't execute. With non-leveraged trading (buying the shares) you're executed in the underlying market and if there's not a seller in the market to match off with your order we can't buy them for you. 

All the best - MongiIG

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