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ADD FUNDS - DEBIT CARD


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2 minutes ago, MACCA1442 said:

HI - TRYING ADD FUNDS BY DEBIT CARD (NEW CARD) - TRANSACTION CANCELLED - DIRECTS ME TO BPAY AND HIGHER FEE - THANKS

Hi @MACCA1442,

if it's a new card, It is likely that the issue is linked to the 3D Secure check. When you try to deposit a pop-ip window should come up for your bank to verify and approve the transaction. Could you please check that your details are up to date as mismatching details (such as address) could cause the failure.

Feel free to reach out to helpdesk.au@ig.com or use our live chat feature on the IG website for further assistance.

All the best - Arvin

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