Unexecuted order

[Ativ]

There's a good reason for me to place my orders to certain levels. If I can not count on you guys to execute my orders, I will look for another broker.

[ArvinIG]

6 hours ago, Ativ said:

There's a good reason for me to place my orders to certain levels. If I can not count on you guys to execute my orders, I will look for another broker.

Hi @Ativ,

Thank you for your message, please reach out to helpdesk.uk@ig.com with your account details and the details of the order that should have been triggered. Our helpdesk will be able to compare against the chart see if it should have been triggered and come back to you.

Thank you - Arvin