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Is the "Add Funds" section of the website down?


mordav

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Hi @mordav

Thanks for the query. 

The add funds section is operational. Please try the following troubleshooting steps:

-          Log in and out

-          Clear browser cache and cookies

-          Try different browser (preferred Google Chrome)

-          Try another device (make sure service and internet connection are good)

If you on the app try delete then reinstall. Should the above steps fail please contact our IT team through helpdesk.uk@ig.com

All the best, 

Anda

 

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Hi @hkominos @mordav

Thanks for the feedback. 

We have just been informed that the payments system is down globally. It is being investigated as a matter of urgency and we will look to have it fixed ASAP. Please note that bank transfers are still an alternative method of funding at the moment. 

Thanks, 

Anda

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