Is the "Add Funds" section of the website down?

[mordav]

I need to add funds to my account but just get "{}" or "401 Service Unavailable". 

App also can't add funds at present.

[AndaIG]

Hi @mordav

Thanks for the query. 

The add funds section is operational. Please try the following troubleshooting steps:

-          Log in and out

-          Clear browser cache and cookies

-          Try different browser (preferred Google Chrome)

-          Try another device (make sure service and internet connection are good)

If you on the app try delete then reinstall. Should the above steps fail please contact our IT team through helpdesk.uk@ig.com

All the best, 

Anda

 

[hkominos]

Furthermore, the live chat informed that there is an issue with the payments. I do not know if it has been resolved.

[AndaIG]

Hi @hkominos @mordav

Thanks for the feedback. 

We have just been informed that the payments system is down globally. It is being investigated as a matter of urgency and we will look to have it fixed ASAP. Please note that bank transfers are still an alternative method of funding at the moment. 

Thanks, 

Anda

[AndaIG]

Hi @hkominos @mordav

This issue has been resolved now. 

Thanks, 

Anda