Why did I get stopped out ?

[GeorgeJohnson16]

On Friday I entered a trade on EURSGD short at price 1.52617 with stop loss at 1.52925 it also says I exited at price 1.52947, but looking at the charts over the weekend and since I entered the price has never gone above 1.52647, why did I get stopped out as this is miles away from my stop. Is it because it was over the weekend? this seems wrong, can somebody please explain what happened.

Thanks

[MongiIG]

1 hour ago, GeorgeJohnson16 said:

On Friday I entered a trade on EURSGD short at price 1.52617 with stop loss at 1.52925 it also says I exited at price 1.52947, but looking at the charts over the weekend and since I entered the price has never gone above 1.52647, why did I get stopped out as this is miles away from my stop. Is it because it was over the weekend? this seems wrong, can somebody please explain what happened.

Thanks

Hi @GeorgeJohnson16

Thanks for reaching out.

Please contact helpdesk.uk@ig.com with your account and order details. Our team will be able to investigate and come back to you.
Please make sure that on the chart you are looking at the ask or bid price and not the mid price.

IG does not profit from client loss. We have organised a Q&A on that matter :

All the best - MongiIG

[GeorgeJohnson16]

Hi thanks for the fast response, I'm not looking at mid price I believe , I will contact IG Helpdesk now 

Thanks 

[MongiIG]

6 minutes ago, GeorgeJohnson16 said:

I'm not looking at mid price I believe

Hi @GeorgeJohnson16

A short trade is closed on the ask price. You can change the price of the chart by right clicking then selecting price. 

 

 

11 minutes ago, GeorgeJohnson16 said:

I will contact IG Helpdesk now

You are welcome. You will get feedback.

 

All the best - MongiIG

[GeorgeJohnson16]

Hi I use the MT4 Platform, how do i do it on MT4, and how can I use the strategy tester with these prices included ?

Thanks