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Trading Hours On Indices cannot be customized.


When trying to customize trading hours on indices, the hours revert to the default setting (00.00) when applying the changes.

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Sorry to hear you're having an issue with your ProRealTime settings.


As this is an issue through the PRT portal, we'll need to liaise with IT Finance (the company who make PRT) to find out what the issue is.


So that we can do this, please go to:


Help > Technical Support - then follow the online prompts, including a brief description of the issue you're having.


Once you hit "Send Reports" this will send the issue through to both PRT & IG's technical departments, and we'll get back to you once we know why this is happening.


Apologies in the meantime for the inconvenience and thanks for bringing this to our attention.



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