Jump to content
  • 0

Fix this big bug quickly as it affects a large number of clients Opening Time and Price Wrong Every Day!


mancunian

Question

I have been using IG for many years and there is a bug which used to happen occasionally last year but now happens every day this year which will affect thousands of your clients many of whom will be blissfully unaware especially if they use candlesticks on the charts.

 

There are 3 or 4 major UK shares on spread betting DFB where PRT time incorrectly plots and reports a pre 8am plot seconds before the market opens.

 

Direct Line Insurance, Worldpay, TUI AG and Paddy Power Betfair are the usual suspects and all had this bug today 31 May 2017

 

 The data in the extra plot is garbage, not an auction price and means that the opening time and price (the most important plot of the day) and all indicators relying on these are wrong for the rest of the day!

 

Note these plots do not appear on your own in house charts just PRT and from the FTSE100 shares it is only the same 3 or 4 shares which means they cannot be traded.

 

I have tried to raise this with your IT department but have been fobbed off so posting here in public is almost a last resort.

 

I am a big fan and loyal to IG but please no waffle excuses or fobbing off - just a date when this serious problem will be fixed.

 

Thank you in advance.

 

Thread continues here https://community.ig.com/t5/Suggestions/Serious-PRT-bug-happening-every-day/m-p/12689#M708

Link to comment

0 answers to this question

Recommended Posts

There have been no answers to this question yet

Archived

This topic is now archived and is closed to further replies.

  • General Statistics

    • Total Topics
      19,042
    • Total Posts
      85,807
    • Total Members
      68,241
    • Most Online
      7,522
      10/06/21 10:53

    Newest Member
    Sayasith98
    Joined 02/07/22 07:51
  • Posts

    • If we could get some news about negotations and a possible ceasefire in Ukraine then i would say this is the bottom https://edition.cnn.com/markets/fear-and-greed "That indicator previously fell to 0 in August 2002, July 2008, September 2011, September 2015, January 2016 and March 2020, observed Hartnett. When it has previously zeroed out, except in the case of a double-dip recession such as 2002 or in the event of systemic events, as in 2008 and 2011, three-month returns have been strong, as the table below shows." https://www.marketwatch.com/story/based-on-history-the-next-bull-market-is-just-months-away-and-could-take-the-s-p-500-to-6000-says-bofa-11655475414
    • The CME Bitcoin futures BTC main contract was at $19,370 late Friday (Chinese time) in New York, up 3.25% from Thursday's New York session, and trading in the $18,630-20,790 range during the session, down 8.87% for the week. the CME Ethereum futures DCR main contract was at $1065.50, up 5.08% from Thursday, and trading in the 1009.50-$1118.00 range, down 13.02% for the week.Maybe there is still a possibility of decline.
×
×
  • Create New...