Jump to content

Couldn’t place order earlier, need help

Recommended Posts

Well, I am new to trading in FX. I was having some technical difficulties earlier and I can’t seem to understand why I couldn’t place an order earlier. I started an account with just a $100 capital.

I have placed 2 trades previously with a stop loss of around $10 per trade. The lot sizes were 0.5, on EUR/USD MINI but both were profitable in the end. 

I wanted to short EUR/USD MINI earlier at 0.5 lots because of the shooting star/doji candle, and this is a very small amount. I suddenly got an error message that told me that my stop loss has to be around 200 points away at a loss of $100. When I tried to lower the stop loss to around $50, they told me that it is an invalid stop and the stop loss must be $100. 

I was really confused because I have not encountered this issue for the past 2 trades. 

I have attached a picture of the error to this thread. The picture shows that I was trying to attempt to long but I wasn’t as I was trying to toggle to buy to check if my short was having a technical glitch or something. You can see in the image that the SL was triggering some invalid issue.


Anyway, I couldn’t short the move in the EUR/USD due to this. After the move, I tried again and suddenly it was working again.


I am incredibly confused. What is causing this? Need your help on this so that I can avoid it from happening again. Do I need to top up more funds or what?

I tried calling IG Customer Service Hotline and they told me they have no idea and I have to call IG Trading Desk. I called IG Trading Desk and no one picked up. 

Edited by beck_l24
Link to comment

Hi @beck_l24

Thanks for reaching out, 

When trading on a limited risk account you are required to place guaranteed stops on all of your trades. Using a guaranteed stop guarantees your stop level regardless of whether market gapping occurs. In the event of market gapping IG takes on the risk and will fund the slippage to guarantee your level. With this in mind when we perceive the market to be volatile we will increase min stop distances to reflect the level of risk that we are willing to take on in that period. Unfortunately you will not be able to avoid this on your account as it is expected behaviour when there is some volatility. 

However you can reach out to helpdesk@ig.com.sg should you wish to enquire about upgrading your account from limited risk to standard. Standard account does not require guaranteed stops. 

All the best, 


Link to comment

Hi @AndaIG,

Well noted on the guaranteed loss rationale. Unfortunately, I do not leave my trades on over the weekends, and I do not need the feature. 

Speaking of stop losses, where do we get trailing stop loss on IG trading? I have Oanda platform too and they offer trailing loss. Do I also have to upgrade to Standard account to acquire this feature? 



Edited by beck_l24
Link to comment
2 hours ago, beck_l24 said:

Speaking of stop losses, where do we get trailing stop loss on IG trading?

Hi Beck, you can access trailing stop loss by clicking on "Stop" and select "Trailing". I have attached a screenshot of the web platform. The same functionality is available on the mobile platform I believe (I don't use it so I cannot check for you).


Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • image.png

  • Posts

    • Hi I have Rolls Royce shares in my IG account and realising they do not pay a dividend I saw they issue 'C' Class Shares which need to be redeemed: Payments to shareholders | Rolls-Royce Has anyone any experience of redeeming these or getting information/option requests from IG??? I have been trying for weeks to get information from the Corporate Actions Team, and am still waiting?? 
    • Wheat Elliott Wave Analysis  Function - Trend Mode - Trend Structure - Impulse for wave (A) Position - Wave 5 of  (A) Direction - Wave (B) Details -  Wave 5 of (A) could be completed with an ending diagonal. Pullback for (B) should begin afterwards. Since March 2024, wheat prices have been recovering and extending higher. However, a slowdown and a potential downward correction may occur in the coming days. Despite this, the overall recovery trend is expected to continue afterward. The initial recovery from the low of 523 in March is projected to advance towards the 840-940 range in the medium term. Nevertheless, the long-term bearish trend could resume in the last quarter of the year.   Examining the daily chart, we observe a bearish impulse wave that began at 1364 in March 2022, culminating in an impulse wave that reached 523 in March 2024, thus concluding a two-year sell-off. The subsequent recovery from 523 is nearing the completion of an impulse wave. This suggests that we should anticipate at least an (A)-(B)-(C) bullish correction continuing towards higher price levels, likely in the 842-942 range, which corresponds to the 38.2-50% Fibonacci retracement zone. It is also possible for prices to move even higher. This bullish corrective cycle is projected to extend until the last quarter of the year. For now, the focus should be on the completion of wave (A) and the potential for a retracement in wave (B).     The H4 chart reveals that wave (A) is nearing its completion, forming an ending diagonal for wave 5. A bearish retracement for wave (B) is anticipated to start soon. The prudent strategy at this juncture is to wait for wave (B) to complete before considering long positions in wave (C), provided wave (B) does not breach the 523 low.   In summary, while wheat prices have been on an upward trajectory since March 2024, we may soon experience a short-term correction. However, the broader recovery trend is expected to persist, with prices potentially reaching the 840-940 range. Traders should monitor the progression of wave (A) and prepare for the likely retracement in wave (B). By closely observing the key level of 523, traders can ensure that the bearish wave (B) does not invalidate the recovery trend. If wave (B) remains above this level, the subsequent wave (C) could present a favorable opportunity for long positions, aligning with the projected medium-term bullish correction before the resumption of the long-term bearish trend later in the year. Technical Analyst : Sanmi Adeagbo Source : Tradinglounge.com get trial here!  
    • BlockChainPeople is diving deep into the minds of blockchain users, trying to understand what makes them tick. Interesting stuff. Messari, these crypto detectives uncover hidden data and trends in the crypto market.  Coin Center, policy peeps focused on shaping the future of blockchain regulations.  The Graph, Imagine Google Search, but for everything blockchain – that's The Graph! So, is BlockChainPeople the only way to learn about blockchain? Nope! There's a treasure trove of resources out there waiting to be explored. And it also just got listed on Bitget, spectacular right? What are your thoughts? Are you curious about the psychology of blockchain users, or are you more interested in general blockchain education? Let's hear your thoughts in the comments.
  • Create New...