Jump to content

Couldn’t place order earlier, need help

Recommended Posts

Well, I am new to trading in FX. I was having some technical difficulties earlier and I can’t seem to understand why I couldn’t place an order earlier. I started an account with just a $100 capital.

I have placed 2 trades previously with a stop loss of around $10 per trade. The lot sizes were 0.5, on EUR/USD MINI but both were profitable in the end. 

I wanted to short EUR/USD MINI earlier at 0.5 lots because of the shooting star/doji candle, and this is a very small amount. I suddenly got an error message that told me that my stop loss has to be around 200 points away at a loss of $100. When I tried to lower the stop loss to around $50, they told me that it is an invalid stop and the stop loss must be $100. 

I was really confused because I have not encountered this issue for the past 2 trades. 

I have attached a picture of the error to this thread. The picture shows that I was trying to attempt to long but I wasn’t as I was trying to toggle to buy to check if my short was having a technical glitch or something. You can see in the image that the SL was triggering some invalid issue.


Anyway, I couldn’t short the move in the EUR/USD due to this. After the move, I tried again and suddenly it was working again.


I am incredibly confused. What is causing this? Need your help on this so that I can avoid it from happening again. Do I need to top up more funds or what?

I tried calling IG Customer Service Hotline and they told me they have no idea and I have to call IG Trading Desk. I called IG Trading Desk and no one picked up. 

Edited by beck_l24
Link to comment

Hi @beck_l24

Thanks for reaching out, 

When trading on a limited risk account you are required to place guaranteed stops on all of your trades. Using a guaranteed stop guarantees your stop level regardless of whether market gapping occurs. In the event of market gapping IG takes on the risk and will fund the slippage to guarantee your level. With this in mind when we perceive the market to be volatile we will increase min stop distances to reflect the level of risk that we are willing to take on in that period. Unfortunately you will not be able to avoid this on your account as it is expected behaviour when there is some volatility. 

However you can reach out to helpdesk@ig.com.sg should you wish to enquire about upgrading your account from limited risk to standard. Standard account does not require guaranteed stops. 

All the best, 


Link to comment

Hi @AndaIG,

Well noted on the guaranteed loss rationale. Unfortunately, I do not leave my trades on over the weekends, and I do not need the feature. 

Speaking of stop losses, where do we get trailing stop loss on IG trading? I have Oanda platform too and they offer trailing loss. Do I also have to upgrade to Standard account to acquire this feature? 



Edited by beck_l24
Link to comment
2 hours ago, beck_l24 said:

Speaking of stop losses, where do we get trailing stop loss on IG trading?

Hi Beck, you can access trailing stop loss by clicking on "Stop" and select "Trailing". I have attached a screenshot of the web platform. The same functionality is available on the mobile platform I believe (I don't use it so I cannot check for you).


Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • General Statistics

    • Total Topics
    • Total Posts
    • Total Members
    • Most Online
      10/06/21 10:53

    Newest Member
    Joined 01/12/23 09:35
  • Posts

    • I would say Pele remains the undisputable Greatest Of All Time yah.
    • Bitcoin (BTC/USD) Holds the High Ground as Binance Deals with Client Exodus Nov 28, 2023 7:46 PM +02:00 Zain Vawda, DailyFX Analyst BITCOIN, CRYPTO KEY POINTS: Bitcoin Trades Just Above the $38k Mark. Are We Finally Going to Print a Daily Close Above the Resistance Level with an Eye on the $40k Handle? Binance Users Pull $1 Billion Following the Exit of CEO Changpeng Zhao. BNB Token Struggles and Hovers Near Recent Lows. Can the Exchange Survive Moving Forward?   Bitcoin continues to threaten the $38k mark but remains unable to find acceptance above the key level. The reason the world’s largest cryptocurrency has held onto its gains may have to do with an increase in capital inflow from institutional investors over the past week, per a report by CoinShares. There has also been a notable surge in demand for digital assets of late with the past week being the 9th consecutive week of positive inflows to the market. A lot of this could still be down to anticipation of the spot Bitcoin ETF and the halving event next year. Bitcoin in particular saw inflows of around $312 million over the past week with the yearly total now at around the $1.5 billion mark as investor confidence appears to be on the rise. There has also been a notable shift over the last 18 months with the number of Hodlers growing exponentially as well. Source: TradingView BINANCE FACES CLIENT EXODUS FOLLOWING ZHAO’S EXIT It’s been a topsy turvy couple of days for Binance as it continues to grapple with the fallout from exit of former CEO Changpeng Zhao. This has left the world of crypto exchanges reeling even if Cryptocurrencies themselves have enjoyed a renaissance in Q4. Binance faced questions last week about its ability to continue given the size of the fines imposed on the exchange which totaled $4.3 billion. As news filtered through the exchange saw outflows of around the $1 billion mark in the 24 hours post Zhao’s departure being announced. If this continues it could pose a serious risk to the exchange and may be worth monitoring in the days ahead. The BNB token as well faced challenges in the aftermath as it fell as much as 8% following Zhao’s announcement. The exchange has also lost a significant amount of market share from zero-fee crypto trading since the removal of this lucrative incentive. Binance does not face the same charges as FTX but are we about to witness another titan of the industry disappear into the doldrums? BNB Daily Chart, November 28, 2023 Source: TradingView
    • Source: Bloomberg    Diego Colman | Market Analyst, New York | IG | Publication date: Friday 01 December 2023 04:57 The US dollar, as measured by the DXY index, extended its recovery on Thursday, boosted by a bounce in US treasury yields following remarks from San Francisco Federal Reserve president, Mary Daly indicating that the FOMC is not yet considering slashing borrowing costs. Daly's forceful position, which clashes with the more cautious posture embraced by other colleagues, highlights a widening chasm between the doves and the hawks. Upcoming market events   Source: DailyFX To address uncertainties regarding the broader central bank’s stance, traders should closely monitor Fed chair Jerome Powell’s speech at Spelman College on Friday. This event might serve as a platform for the FOMC chief to provide clarification on the monetary policy outlook. Hawkish comments endorsing higher interest rates for longer are likely to exert upward pressure on US yields, creating the right conditions for the dollar to prolong its nascent rebound. On the flip side, a lack of pushback on dovish market pricing ( many rate cuts for 2024 already discounted) could drag yields, weighing on the greenback.
  • Create New...