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API 403 Error

protagarusra

Asked by protagarusra,

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protagarusra

protagarusra

Posted
Posted

Hi guys

I can't quite understand why, when I access the API via my local host it works fine, but when I access it via my hosting provider, I get the following. Any idea?

HTTP error: 403 <HTML><HEAD> <TITLE>Access Denied</TITLE> </HEAD><BODY> <H1>Access Denied</H1> You don't have permission to access "http&#58;&#47;&#47;api&#46;ig&#46;com&#47;gateway&#47;deal&#47;session" on this server.<P> Reference&#32;&#35;18&#46;c56bdc17&#46;1668005887&#46;2224a662 </BODY> </HTML>

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TwoStepsForwardOneStepBack Occasional Contributor

TwoStepsForwardOneStepBack

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Hi protagarusra,

I am getting the same error. Did you get anything resolved here?

For my Live account, I can login using the API Companion but not through my code. The API companion works with Demo and importantly my code also works in Demo. To try to access Live, within my code, I change the URL, username and password (using those values that work correctly in the API Companion), so really can't see why it isn't working.

Anyone any ideas?

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roarkrearden New Contributor

roarkrearden

Posted
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Hi guys, 

I've got exactly the same issue, everythings fine when I run in Demo mode. But when I try to run the code in Live (changing the URL, username, pswd and token of course) I get the same error : 

<HTML><HEAD>\n<TITLE>Access Denied</TITLE>\n</HEAD><BODY>\n<H1>Access Denied</H1>\n \nYou don't have permission to access \"http&#58;&#47;&#47;api&#46;ig&#46;com&#47;gateway&#47;deal&#47;session\" on this server.<P>\nReference\n</BODY>\n</HTML>\n
 
I've had the IG support team on the phone two times now (+ a few emails documenting) and no solution yet... 
 
Using the api companion no problem I can switch between prod and demo without a glitch. Same using Postman (local or cloud) I get no problem authentificating... your problem been solved yet ?
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TwoStepsForwardOneStepBack Occasional Contributor

TwoStepsForwardOneStepBack

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Been in touch with support by email but it's a long wait to hear anything back. Over a week ago they passed it on to a developer to look at but I haven't heard anything back yet.
My error message looks to be similar (and likely the same) as yours.
I can login in to live from various sources but not the one I actually need to use. That source works for Demo.
If I use incorrect credentials, I get the same "Access Denied" so it looks to me like it is being blocked from IG's side (but only specific sources/domains/IP addresses).

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TwoStepsForwardOneStepBack Occasional Contributor

TwoStepsForwardOneStepBack

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I've pretty much only been using https. IIRC, I tested http a few months back without any noticeable difference.

I updated this thread to point out that something has most likely changed at IG's side to allow this to work. My code is unchanged for several months and I only retested when I was looking at something else and was expecting this to give the same error as before.

Connecting to Demo in the same way worked last December and is still working now. Connecting to Live has worked from other applications; it just wasn't working from where I needed it to.

As it now seems to be working, if I decide to move my code over I have options and a backup strategy already built if this happens in the future.  I just worry that IG may make changes in the future and that the APIs stop working with support not really being interested in resolving the matter. Of course my support call may have initiated some change or bug-fix that I'm not been updated on.

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roarkrearden New Contributor

roarkrearden

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Thanks for the news TwoStepsForwardOneStepBack, 

I've re-tested on my side, still the same issue (the error message has changed though). And bug-or-feature, of course I'm using https:// 

IG support has stopped answering emails, maybe I've run out of some kind of support quota... 

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