IG platform on linux does not show graph.

[januxool]

IG connects normally but does not display the charts in the work area.
In a previous publication, I indicated that it was fixed when activating flash, but now that is no longer possible. Flash is no longer included in the browser.
Is there a way to use it on linux.

[OfentseIG]

6 hours ago, januxool said:

IG connects normally but does not display the charts in the work area.
In a previous publication, I indicated that it was fixed when activating flash, but now that is no longer possible. Flash is no longer included in the browser.
Is there a way to use it on linux.

Hi @januxool

Thank you for reaching out. 

Could you please confirm if charts aren't loading on your Demo or Live account? We are currently aware of issues with our charts on the Demo accounts and are currently working on resolving the issue with our IT specialist departments. All the best, OfentseIG

[januxool]

It is a demo account, it solved itself, does this not happen in real accounts?
Thank you

[OfentseIG]

17 hours ago, januxool said:

It is a demo account, it solved itself, does this not happen in real accounts?
Thank you

Hi @januxool

Charting issues do not occur in the live account. If they do, the client will always be given the requested price (the price you instructed to close at) or best price available as all trades are worked using the underlying cash price. 

If you ever experience such an issue, we would kindly advice to report it immediately to our helpdesk. If you need to be cash corrected, a dealer will assist you further. All the best, OfentseIG