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IG App (UK account) slower in Australia


Paultraill

Question

Hi,

When I’m outside of the Uk I find the app particularly slow to update prices etc. On wifi and currently on 5G Telstra sim cutting 35Mbs+… does anyone have any insight or tips to cure the latency?

I have tried customer service but given - “turn off and on the device” / “delete and reinstall the App” / “Maybe leave it an hour or two” (wtf??).

Thoughts and comments welcome.


Cheers.

Edited by Paultraill
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5 hours ago, Paultraill said:

Hi,

When I’m outside of the Uk I find the app particularly slow to update prices etc. On wifi and currently on 5G Telstra sim cutting 35Mbs+… does anyone have any insight or tips to cure the latency?

I have tried customer service but given - “turn off and on the device” / “delete and reinstall the App” / “Maybe leave it an hour or two” (wtf??).

Thoughts and comments welcome.


Cheers.

Hi @Paultraill

Thanks for reaching out. We're not aware of the platform issue. We believe using a VPN from the country you are in might assist with the issue. We will try to get more solutions for you and get back to you. All the best, OfentseIG

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