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Can't withdraw my funds


elenka21

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Hi, I hope someone can help me to understand what is going on with the IG withdrawal process. So, to begin with, I requested a partial withdrawal on the 18th of January. A few days later, I received an email asking for copies of my ID, proof of address, etc. I am not a new client; used IG since 2020, and my account is fully verified.. Nevertheless, I sent all the required documents on the same day. Today is the 25th of January, IG ignores my emails, and I still can't withdraw my funds. Any idea what is going on?

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14 hours ago, elenka21 said:

Hi, I hope someone can help me to understand what is going on with the IG withdrawal process. So, to begin with, I requested a partial withdrawal on the 18th of January. A few days later, I received an email asking for copies of my ID, proof of address, etc. I am not a new client; used IG since 2020, and my account is fully verified.. Nevertheless, I sent all the required documents on the same day. Today is the 25th of January, IG ignores my emails, and I still can't withdraw my funds. Any idea what is going on?

Hi @elenka21

Thanks for reaching out. We are so sorry you feel our client servicing team was not able to help you resolve the matter. I believe the issue will be resolved now. All the best, OfentseIG

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