Prorealtime not working spreadbetting demo account

[Varma]

Getting below error when trying to access prorealtime

 

Error in IG : /ExternalWebServices/UserWS/V1.0/UserService

Please contact IG Support to resolve this issue.

[Stash]

I also have this exact same problem. 

Need this fixed or timeline when this will be fixed. 

[Varma]

This is fixed now but getting a different error when i am trying to place order in pro real time

"dealing is not available on charts at this point of time"

Please can someone let us know when this problem will get completely fixed.

[OfentseIG]

17 hours ago, Varma said:

This is fixed now but getting a different error when i am trying to place order in pro real time

"dealing is not available on charts at this point of time"

Please can someone let us know when this problem will get completely fixed.

Hi @Varma

Thanks for reaching out. We identified a problem and are monitoring the solution to see if we can find a permanent fix for that issue. If you need further assistance please reach out to helpdesk.uk@ig.com.

All the best, OfentseIG

[Varma]

Hi @OfentseIG

With the amount of bugs going around, it is getting really scary for me to us real money.

Today on the back of OPEC news, i have put two trades in demo account. One on Exon and another one on Chevron with a stop loss. I left them there for some time but suddenly at 13:00 they got just executed at stop loss price although open,close,high,low is way above the top loss price. Same thing happened for Chevron.

I know it is just demo account but would have been lost a great opportunity with real money.

Please could you investigate what happened here and let me what can be done to avoid this? I haven't done anything from my side and sell happened at stop loss price although price candle with open,close,high,low way above stop loss price.

Best Regards