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IG Lists No Longer Synchronizing to PRT


lwilks

Question

Hi All,

Previously when creating lists in the IG Web platform, those lists would synchronize with PRT and would be available within the PRT platform.
Recently, myself and a few others have noticed that lists are no longer synching to PRT.

Is anyone else experiencing the same? Will this issue be addressed?

Populating lists in IG (via the API) and having them synch with PRT is a core part of our trading strategy for many.

Thanks
Liam

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1 hour ago, lwilks said:

Hi All,

Previously when creating lists in the IG Web platform, those lists would synchronize with PRT and would be available within the PRT platform.
Recently, myself and a few others have noticed that lists are no longer synching to PRT.

Is anyone else experiencing the same? Will this issue be addressed?

Populating lists in IG (via the API) and having them synch with PRT is a core part of our trading strategy for many.

Thanks
Liam

Dear @lwilks,

Thank you for your post.

I am sorry you are currently experiencing issues with Pro Real Time.

Please send us a technical report so we can take it up with Pro Real Time directly.

Thanks,

KoketsoIG

- KoketsoIG

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Yes. I am having the same problem since 12 Jan. Reported it to IG help desk4-5 times.

Issue not resolved as yet?

I agree Populating lists in IG (via the API) and having them synch with PRT is a core part of our trading strategy for many

I am so surprised that it is taking so long to resolve?

How many other traders affected by this?

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