Unable to set virtual money from demo account

[Cocoeuro]

Hello,

I have recently created a demo account. Executing orders seems fine, but when I try to set the virtual money I got an error after 10 or 20 seconds :

The error on the screen means : "An unexpected error occured. Please, try later."

[AshishIG]

Hi @Cocoeuro,

Thank you for highlighting this. There seems to be an issue with this. We are in contact with our IT to look into this and fix it. We will update you on this shortly. Thanks again.
 

Regards,
AshishIG

[AshishIG]

Update- We have raised an IT Ticket on that. This is being currently worked upon. We will share the updates. Thank you for your patience and understanding.

Regards,
AshishIG

[Cocoeuro]

I created a live account because I needed an API key to test the API connection from the demo and I noticed some changes from the dashbord.

So I assume some functionnalities between live and demo accounts are very closed, maybe for technical reasons.

I gave another try then, and the setting of virtual money worked as expected :

So, either the IT support has already fix the issue or setting the virtual money needs the live account to be created (which is weird and not so clear).

[AshishIG]

Thank you for confirming. Yes, the issue was resolved swiftly by our team. Thank you again for highlighting and appreciate your time and patience. 

All the best,
AshishIG