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L2 (market depth) not visible for online Web platform


nighteagleowl

Question

I activated L2 feeds expecting to see market depth on Web platform as some older answers here suggest [e.g. https://community.ig.com/forums/topic/16558-level-2-and-direct-market-access-help😢😢/ ].  However it displays nothing - blank table of several rows, not even current price. It was for Nvidia and Tesla shares so volume do exist. Current price is visible only when "Market depth" is closed.

I do understand that L2 is different between market, but why is it completely blank!? not even with current price!?

Please help. I am using share dealing (i.e. cash) account, no DMA is required.

NOTE: t&c for L2 feeds say vaguely that one must have XXXX in his account --- does it mean  at least XXXX invested in shares, or cash also counts towards it? and if it does - which cash - total or only available for withdrawal. 

 

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