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Wrong margin requirements on MT4 SB?


neueneuen

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Hi @KoketsoIG,

I hope you are well.

Could you kindly ask the relevant team to check the margin requirements on MT4 spread betting accounts for USD/TRY, GBP/TRY, and EUR/TRY, please?

It looks like they're double what they are at CFD and non-MT4 SB for Tier 1, non-aligned for Tier 2, and less than for Tier 3 and 4. I doubt that was intentional.

WBR

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50 minutes ago, neueneuen said:

Hi @KoketsoIG,

I hope you are well.

Could you kindly ask the relevant team to check the margin requirements on MT4 spread betting accounts for USD/TRY, GBP/TRY, and EUR/TRY, please?

It looks like they're double what they are at CFD and non-MT4 SB for Tier 1, non-aligned for Tier 2, and less than for Tier 3 and 4. I doubt that was intentional.

WBR

Hi @neueneuen,

Will do thanks,

Thanks,

KoketsoIG

Please rate us on Trustpilot: IG Trustpilot 

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5 hours ago, neueneuen said:

Hi @KoketsoIG,

I hope you are well.

Could you kindly ask the relevant team to check the margin requirements on MT4 spread betting accounts for USD/TRY, GBP/TRY, and EUR/TRY, please?

It looks like they're double what they are at CFD and non-MT4 SB for Tier 1, non-aligned for Tier 2, and less than for Tier 3 and 4. I doubt that was intentional.

WBR

Dear @neueneuen,

Thank you for your patience. 

Kindly check our MT4 product offering (available pairs) with their margin requirements and compare them against the requirements you see on MT4: https://www.ig.com/uk/help-and-support/spread-betting-and-cfds/products-markets-and-trading-hours/what-are-igs-forex-mt4-product-details 

On MT4, click on, right-click on the pairs, then select 'specifications'.

Please provide the screenshots of what you see on MT4 if applicable so the relevant team can be able to assist us.

Thanks,

KoketsoIG

Please rate us on Trustpilot: IG Trustpilot 

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Posted (edited)

Hello @KoketsoIG,

Thanks for getting back to me.

After further investigation, the situation is a little more strange than the margin requirements.

When you go to My IG Dashboard, IG MT4 SB accounts are listed there, but there is no "Open platform" link for them. If you click on the top-right drop-down menu with your full name and "My IG" under it, IG MT4 SB accounts are not listed there, only CFD and non-MT4 SB accounts.

However, if you open the web platform of one of the CFD or non-MT4 SB accounts, and from the web platform click on the top-right drop-down menu with your full name and "My IG" under it, IG MT4 SB accounts are now listed there. If you click on them, you go to regular IG web platform for an IG MT4 SB account! Among other symbols, USD/TRY, GBP/TRY, and EUR/TRY are available there with the wrong margin requirements.

That being said, if you log in into this IG MT4 SB account from MT4 platform, these symbols are not available. Also, they're not listed under the link you provided.

It seems that somehow IG inadvertently gave access to the IG MT4 SB via web platform and available symbols got messed up there.

WBR

Edited by neueneuen
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18 hours ago, neueneuen said:

Hello @KoketsoIG,

Thanks for getting back to me.

After further investigation, the situation is a little more strange than the margin requirements.

When you go to My IG Dashboard, IG MT4 SB accounts are listed there, but there is no "Open platform" link for them. If you click on the top-right drop-down menu with your full name and "My IG" under it, IG MT4 SB accounts are not listed there, only CFD and non-MT4 SB accounts.

However, if you open the web platform of one of the CFD or non-MT4 SB accounts, and from the web platform click on the top-right drop-down menu with your full name and "My IG" under it, IG MT4 SB accounts are now listed there. If you click on them, you go to regular IG web platform for an IG MT4 SB account! Among other symbols, USD/TRY, GBP/TRY, and EUR/TRY are available there with the wrong margin requirements.

That being said, if you log in into this IG MT4 SB account from MT4 platform, these symbols are not available. Also, they're not listed under the link you provided.

It seems that somehow IG inadvertently gave access to the IG MT4 SB via web platform and available symbols got messed up there.

WBR

Dera @neueneuen,

Thank you for clarifying.

Please note that you can access both the MT4 CFD and SB accounts from the MT4 platform itself, you will have to download MT4 and log in using your MT4 credentials: https://www.ig.com/uk/trading-platforms/metatrader-4/download-mt4 

The pairs mentioned are not available on MT4. 

The margin requirements for IG.com and MT4 are not the same, MT4 allows for trading smaller lot sizes you would not be able to trade on the IG platform.

All the best,

KoketsoIG

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