VPS IG Issues

[Console_2002]

I am having an issue with the built in VPS service.

 

Firstly it looks as though the time is 1 hour ahead of UK time on your VPS this is confirmed by the logs returned. IG Metatrader 4 Trerminal, Version: 4.00 build 1420 24 May 2024

The second and main issue is that when running local my EA has no issues it loads and executes as expected, but when loading to the virtual VPS there are symbol issues, I have tried loading on both EURUSD(£) and with SPX500(£). On both occasion i get an error in the VPS logs indicating that the VPS side is not handling the special characters that you use.

LOGS:
2024.07.16 11:57:13.600    Breakout higgins_jm EA V10.14_BE_Mod EURUSD(£),M15: Debug: Initial pSymbol value: EURUSD(?)
2024.07.16 11:57:13.600    Breakout higgins_jm EA V10.14_BE_Mod EURUSD(£),M15: Error: Unable to select symbol EURUSD(?) in Market Watch.
 

This is the code snip retuning this log, when synchronising I have the market watch open on the correct symbol with my EA loaded on chart. 

/============ Function to Define Broker Digits =============
double fnCalculatePipFactor(string pSymbol = "") // Calculate pip factor based on symbol's digits
{
    // If no symbol provided, use the current symbol
    if (pSymbol == "")
    {
        pSymbol = _Symbol;
    }

    // Ensure pSymbol is correctly initialized and print its value for debugging
    Print("Debug: Initial pSymbol value: ", pSymbol);

    // Ensure the symbol is selected in Market Watch
    if (SymbolSelect(pSymbol, true) == false)
    {
        Print("Error: Unable to select symbol ", pSymbol, " in Market Watch.");
        return -1; // Return an error code or handle it appropriately
    }

    // Check if the symbol is available in the Market Watch
    if (SymbolInfoInteger(pSymbol, SYMBOL_SELECT) == 0)
    {
        Print("Error: Symbol ", pSymbol, " is not available in Market Watch.");
        return -1; // Return an error code or handle it appropriately
    }

    // Get the number of digits for the symbol
    int BDigits = (int)MathRound(MarketInfo(pSymbol, MODE_DIGITS));

    // Log the symbol and BDigits value
    Print("Symbol: ", pSymbol, ", BDigits: ", BDigits);

    double value;

    // Convert BDigits to pip factor based on the number of decimal places
    switch (BDigits)
    {
        case 1: // One decimal place
            value = 0.1;
            break;

        case 2: // Two decimal places
            value = 0.01;
            break;

        case 3: // Three decimal places
            value = 0.001;
            break;

        case 4: // Four decimal places
            value = 0.0001;
            break;

        case 5: // Five decimal places
            value = 0.00001;
            break;

        default:
            // Warn if BDigits is not between 1 and 5
            Print("Warning: BDigits is not between 1 and 5. Please check your broker settings.");
            value = 1; // Assign a default value to avoid using an uninitialized variable
    }

    // Return the calculated pip factor
    return value;
}

Are these known issues or am i doing something that is expected in this environment ?

 

Regards

 

[capitulinagarage]

I understand your frustration with VPS IG issues. It's always a hassle when tech stuff goes sideways. Their support team is accommodating and seems to know their stuff when dealing with tricky issues.