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Account froze during GBP flash crash

Question

My whole IG account on MT4 froze half way through the GBP flash crash as I happened to have a short position running? Lost a lot of profit, kept getting error message saying 'invalid trade' on trying to close?

Tried to phone support desk just to be told they cant connect me to someone that can help because they are busy.

Then contacted website support, and after sending my videos and pictures as they requested, they then cancelled the chat on me..

 

If someone could explain why this happened and what can be done please?

Edited by JM93

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Same issue here, iphone app not working, it's saying invalid account. 

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I am based in the UK but not sure where you both are based @JM93 and @isomer and it is around 5:00 am and my UK Spread Betting account seems to be fine. From my understanding it happened after Apple's announcement and Asian markets got affected. It seems to be Australian markets that may have started it but the detail is scarce so early in the morning today. I am sure more news will come out as the morning progresses. 

@JamesIG, another example of where it would be useful to know which country the traders are operating in. Different countries may have had different issues with IG during this 'Flash Crash'. 

 

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Update: I received a rebate on some lost profits, not all of it, but most of it. 

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18 hours ago, TrendFollower said:

I am based in the UK but not sure where you both are based @JM93 and @isomer and it is around 5:00 am and my UK Spread Betting account seems to be fine. From my understanding it happened after Apple's announcement and Asian markets got affected. It seems to be Australian markets that may have started it but the detail is scarce so early in the morning today. I am sure more news will come out as the morning progresses. 

@JamesIG, another example of where it would be useful to know which country the traders are operating in. Different countries may have had different issues with IG during this 'Flash Crash'. 

 

I am based in UK too.

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Based in AUS.

I deleted the mt4 app in the morning and reinstalled few hrs later on ipad and iphone. Worked after that.

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