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Margin not returned

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Never had this problem before, Margin always returned after closing a deal (+1pp to -1pp) Profit is in the account whilst the margin is still in the air, tried to open a short against that market but it doesn’t not use the pre existing margin, so the margin isn’t held within the fx I’m dealing. Any clue on how long it takes for them to release the margin and if this is a common thing?

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Margin is returned instantaneously. Please try and refresh the platform in case this is just a display issue caused by the browser. 

Please also check the open positions to make sure the position has actually been closed, and that you haven't accidentally gone long and short by using the 'force open' option available on the deal ticket. 

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