Off quotes on mt4 live account

[Guest andiswa]

Hi guys so I opened my mt4 live account with 270 pounds, I tries to open a 0.1 position for spx500 and nas100 but it wouldn't allow me to,when I emailed the help desk it said the minimum lost size is 0.2 I entered this and it still wouldn't allow me 

[Caseynotes]

8 minutes ago, andiswa said:

Hi guys so I opened my mt4 live account with 270 pounds, I tries to open a 0.1 position for spx500 and nas100 but it wouldn't allow me to,when I emailed the help desk it said the minimum lost size is 0.2 I entered this and it still wouldn't allow me 

Hi, min position size should be  0.1 as is in the link below, is there any message pop up?

https://www.ig.com/uk/help-and-support/spread-betting-and-cfds/fees-and-charges/what-are-igs-indices-mt4-product-details

[Guest andiswa]

Yes it says "off quotes", further info I am trading from my mobile phone on my mt4 account and I opened a 0.10 post on as well as 0.50 and it still gives me an off quote message 

[Caseynotes]

4 minutes ago, andiswa said:

Yes it says "off quotes", further info I am trading from my mobile phone on my mt4 account and I opened a 0.10 post on as well as 0.50 and it still gives me an off quote message 

ok, that message usually refers to a connection problem;

check your mobile connection,

also check the mt4 connection rate and number of dropouts (see  pic 1 bottom right corner of mt4), the dropouts number should be only around 2 (the number after the / ) and the rate should be high (thousands).

Check the IG server, in mt4 'File' > 'Open an account' pic 2

also you can click on the connection rate box and choose a different data center.

Let us know how you got on.

 

[Guest andiswa]

How do I check this from my mobile phone ,I'm not trading from a pc ,also I traded 2 currency pairs with 0.05 and 0.01 and they worked so I doubt it's my connection,I'm only having trouble opening 0.10 positions with indicies specifically the spx500 and nas100

Edited August 30, 2019 by andiswa
Left out information

[Caseynotes]

6 minutes ago, andiswa said:

How do I check this from my mobile phone ,I'm not trading from a pc ,also I traded 2 currency pairs with 0.05 and 0.01 and they worked so I doubt it's my connection,I'm only having trouble opening 0.10 positions with indicies specifically the spx500 and nas100

not sure, your currency trades must have been on demo as the live account only goes as low as 0.1 for both currencies and indices so I still think you need to look at the live feed connection. 

[Guest andiswa]

Thank you !