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Currency not being converted


cate

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Hi,

All the trading costs overnight used to show up on my account in sterling. Last night for the first time they hadn't been converted from their home currency - so the charge for holding NZD/USD was shown in NZD, for USD/JPY was shown in Yen, etc. I wrote to Client Help about it this morning but haven't heard back. I now notice that my account balance is showing these tiny unconverted amounts. So my balance is mostly in pounds but also tiny amounts, some positive and some negative of 5 other currencies representing the overnight charges from last night.

Does anyone know if this is just a blip in the system and will be corrected or if it's going to continue to be like this? It's a bit of a nightmare to keep control of - either remember to do a daily conversion of several currencies or let them build up and risk finding the rate has moved so much that what used to be a modest overnight charge has become much higher because of movements in the FX market! It feels like having to doubly trade out of every position  - once the position itself and then every night for the interest that's been charged.

Hope this isn't a permanent change. 🙁

Cate

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