Currency not being converted

[cate 20]

Hi,

All the trading costs overnight used to show up on my account in sterling. Last night for the first time they hadn't been converted from their home currency - so the charge for holding NZD/USD was shown in NZD, for USD/JPY was shown in Yen, etc. I wrote to Client Help about it this morning but haven't heard back. I now notice that my account balance is showing these tiny unconverted amounts. So my balance is mostly in pounds but also tiny amounts, some positive and some negative of 5 other currencies representing the overnight charges from last night.

Does anyone know if this is just a blip in the system and will be corrected or if it's going to continue to be like this? It's a bit of a nightmare to keep control of - either remember to do a daily conversion of several currencies or let them build up and risk finding the rate has moved so much that what used to be a modest overnight charge has become much higher because of movements in the FX market! It feels like having to doubly trade out of every position  - once the position itself and then every night for the interest that's been charged.

Hope this isn't a permanent change. 🙁

Cate

[ChrisIG 2]

Hi Cate,

This is indeed an error on our side, and we're currently working on making corrections to any account affected. Thanks for your patience while we sort this, and sorry for the confusion.

Chris

[cate 20]

Thanks Chris. That's a relief!

Best wishes,

Cate