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This NEW Audio Visual ID system is stuck

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I have followed the instructions until I have reached the stage ofit asking me to "Please look into the camera and state your firt names and surname in full.  have done this and nothing is happening.   I am looking at a selfie camera view of myself.  I have been doing this for 10 minutes .  My screen is heating up and my battery power is starting to wane.    

I pressed the back button and it asks me if I want to cancel Identification.   I replied No     It returns to the camera view of myself.    I have done this 3 times.    Nexttime I will say YES  BECAUSE THIS IS A REALLY IRRITATING STUPID SYSTEM    FAR TOO OVER_COMPLICATED FOR ITS OWN GOO>> OR FOR MY GOOD< AT LEAST>  

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I decided to cancel.   Thatbrought me to a retry screen.     I did retry.  Eventually  a black area on my phone screen opened to show a 'pretty boy' . He appeared to be talking to me, although I had no sound.   I told him  my problem,  feeling "very stupid "  as I was probably  talking to myself.  Then he disappeared as the rectable went black. 

I backed out, again.    I got the re-try button again.   I re-tried.      This time I got a message to say  "The identification for this Ident-ID has already been completed and cannot be re-started.    OK.       

Huh!  Time will tell.    I hope to goodness it will not become this difficult and confusing to continue dealing under the new regime..  or I will seriously have to consider a different account provider.     This is for my Spread-betting Account. 

As a comment re my Share dealing Account.   I am finding it frustrating that you do not offer share trading on the NASDAQ  OTC market.    To have any intention or plans to do this in the near future ?   Please ?   

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